Want to Join the UK’s No.1 Voted Nail Salon?
We are looking for an exceptional individual to join our salon leadership team and help deliver an outstanding client experience.
About Us
Take your career to the next level with Townhouse, the visionary creation of Juanita Huber-Millet, designed to elevate the nail salon experience. Every detail of our brand has been crafted with care,
delivering flawless treatments and unforgettable experiences. At Townhouse, we don’t just offer services – we create personalised journeys for both our clients and our team members. Join a salon where excellence, passion, and creativity meet.
Our Fantastic Benefits
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Bonus Scheme – Enjoy extra earnings through a performance-based bonus that rewards your results and success.
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Commission – Earn commission on all product sales, plus additional incentives to boost your earnings.
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Benenden Private Wellness Support – Access free telephone/video GP appointments and private treatment if NHS waits are long.
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Flu Vaccination Vouchers – Stay healthy with ease and peace of mind.
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Employee Discounts – Enjoy special pricing on treatments and Townhouse products.
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Birthday Pamper Party – Celebrate your birthday month with a free signature manicure/pedicure and a glass of bubbles with a friend!
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Training & Development – One dedicated week in our Academy, ongoing in-salon training, and clear pathways to grow your career.
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Refer a Friend – Earn for every successful hire you introduce to Townhouse.
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Awards Sponsorship – Want to enter a nail award? We’ll support you every step of the way!
About the Role
As Salon Manager, you will play a pivotal role in driving operational excellence, elevating customer experiences, and inspiring your team. This is a hands-on leadership position: you’ll lead by example, actively working on the salon floor while supporting, coaching, and motivating your team.
You will work full-time hours, including evenings and weekends, and collaborate closely with senior leaders to ensure the salon meets its KPIs and maintains Townhouse’s exceptional standards.
What You’ll Do
- Deliver and oversee flawless treatments and customer experiences.
- Lead a motivated, knowledgeable, and high-performing team.
- Manage rotas, ensuring balance between sales, customer service, and team wellbeing.
- Recruit, onboard, and train new team members.
- Conduct team upskilling and coaching sessions on brand ethos and trading standards.
- Monitor and develop team performance, identifying talent for progression.
- Handle customer in salon enquiries and complaints promptly and professionally.
- Oversee daily operations, including stock management, health & safety, and maintenance.
- Implement local salon marketing initiatives and track results.
- Ensure compliance with regulations, licensing, and internal policies.
What We’re Looking For
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NVQ Level 2 in Nail Services or equivalent.
- Outstanding nail technician skills, with a passion for delivering flawless treatments.
- Strong leadership skills and a hands-on,
lead-by-example approach.
- Excellent knowledge of HR procedures and team management.
- Demonstrated ability to drive customer satisfaction.
- Understanding of salon health and safety procedures.
- Proficient in salon operations, compliance, and business management.
Equal Opportunities
Townhouse is proud to be an equal opportunity employer. We celebrate diversity and welcome all qualified applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
Join us in defining sophistication in the world of nail artistry. Apply now and be part of our exceptional team!
