Seasonal role – contract dates November December 2026 and early January 2027
About the Role
Are you ready to lead the team serving up the magic of Christmas? We are looking for energetic, inspiring, and highly organised Hospitality Team Leaders to guide our seasonal retail, beverage, and VIP teams.
In this vital role, you won’t just be delivering SUPERHERO service yourself, you will be motivating, supporting, and coordinating our Hospitality Hosts to ensure they do the same. From supervising the bustling main bar and festive treat stations to overseeing our exclusive VIP lounge and mobile retail units, you are the operational glue of our hospitality experience. Working closely with Event Controllers and the Event Duty Manager, you will ensure our food, drink, and retail operations run safely, smoothly, and profitably.
If you are a natural leader who thrives in a fast-paced hospitality environment and loves creating unforgettable memories, we want you to lead our team!
Our Values: Do You Fit the Vibe?
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Keep it real: We are authentic, transparent, and ego-free.
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Go all in: We bring passion to everything we do, showing up with energy, creativity, and heart.
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Make it happen: We take ownership, get things done, and deliver with accountability and pride.
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Pivot like a pro: We adapt fast, stay flexible, and turn change into opportunity.
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Good energy only: We choose positivity, support others, and lift those around us.
Main Responsibilities
Team Leadership & Support
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Inspire SUPERHERO Service: Lead by example. Show the team how to “swoop in first” to greet guests, and actively coach Hosts to anticipate guest needs across all bars and retail stalls.
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Daily Coordination: Manage staff rotations, break schedules, and position assignments across all hospitality zones (Main Bar, VIP Lounge, Mobile Retail Units, and Festive Treats).
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Team Motivation: Keep team morale high during fast-paced peak hours and cold nights, bringing “good energy only” to every shift briefing.
Operational Excellence & Communication
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Control Room Liaison: Maintain open, two way communication with Event Controllers, responding to incidents and challenges as required
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Duty Manager Support: Work hand-in-hand with the Event Duty Manager, providing feedback on your team, tracking sales performance, and escalating operational challenges
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Service Supervision: Actively walk the floor to ensure the main bar is serving rapidly, the VIP section is delivering premium care, and mobile units are hitting their trail locations.
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Problem Solving: Act as the first point of escalation for complex guest food/drink queries, licensing queries, or dietary requirements.
Health, Safety & Licensing
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Licensing Compliance: Monitor the service of alcohol across all bars, ensuring the team strictly adheres to Challenge 25 and responsible service laws.
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Food Hygiene: Enforce impeccable food hygiene and cleanliness standards across all preparation, service, and seating areas.
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Site Pride: Monitor presentation across the site, directing Hosts to clear tables, wipe down bar areas, and empty bins to keep spaces looking pristine.
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Incident Management: Coordinate swiftly with the Event Duty Manager and first-aid teams in the event of any incidents. You may be required to deputise for the Duty Manager and maintain business continuity in the event of an incident
Financial & Stock Management
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Driving Performance: Motivate the team to hit sales targets by upselling premium drinks, festive retail merchandise, and VIP packages
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POS & Cash Handling: Oversee point-of-sale (POS) systems, troubleshoot payment issues, perform till checks, and ensure PCI DSS compliance
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Stock & Inventory Control: Supervise stock replenishment across all bars and retail units, lead daily stock takes, and minimise wastage to protect revenue
Key Characteristics & Qualities Required
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Hospitality Leader: Confident in giving direction, managing bar/retail environments, and keeping a diverse seasonal team motivated under high-volume pressure.
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Adaptable & Resilient: A master of the “pivot like a pro” mindset. You can seamlessly transition your team from a fast-paced main bar rush to hosting premium VIPs at a moment’s notice.
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Exceptional Communicator: Professional, clear, and calm when dealing with guests, staff, Event Controllers, and the Event Duty Manager.
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Proactive Problem Solver: You don’t wait for bars to run out of stock or queues to stall; you anticipate demand, adjust staff positioning, and “make it happen” behind the scenes.
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Reliable & Accountable: Punctual, trustworthy with cash/stock, and fully committed to holding yourself and your team to the highest standards of safety and service.
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Festive Spirit: A genuine love for the holiday season that shines through in your leadership style, inspiring your team to keep the Christmas magic alive and delicious.
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Contract Type: Full-Time (Part time may be considered dependent on availability)
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Hours: Flexible shift patterns including evenings, weekends, and bank holidays (essential for spreading Christmas cheer!)
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Pay: £15 per hour
- Looking for people based locally to the Luton Hoo Estate as travel an accommodation are not provided.
