Duty Officer

Duty Officer

We are excited to announce an opportunity for Duty Officer, with an immediate start.

As Duty Officer, you will play a pivotal role in supporting the care management team with coordinating daily operations, ensuring that the highest quality of care and service is delivered to adults in need of social care support. This is a challenging yet rewarding role that will allow you to make a real difference in people’s lives.

Internal Job Vacancy: Duty Officer

Location: As and where required

Hours: 40 hours per week

Closing Date: 12 March 2025 at 11pm

Interview Date: 14 March 2025

Key Responsibilities:

Act as the primary point of contact for service users, staff, and external agencies

Answer telephone calls in a prompt, polite and professional manner

Manage emergency situations and ensure timely, appropriate responses

Ensure compliance with all relevant policies, procedures, and legal requirements

Escalate any concerns to the care management team

Support the care management team with the day-to-day operations of the care delivery

How to Apply

If you are interested in applying for the position of Deputy Care Manager, please submit your most recent CV and a Cover Letter outlining your suitability for the role, by Wednesday 12 March at 11pm.