Duty Manager – Internal

Summary:

The Duty Manager – Internal plays a crucial role in overseeing the daily operations of our property and housing services in Central London. This position is essential for ensuring that our facilities are maintained to the highest standards, providing excellent service to our residents and stakeholders. The Duty Manager will be responsible for managing staff, addressing resident concerns, and ensuring compliance with health and safety regulations, thereby contributing to the overall success of our organisation.

Responsibilities:

• Supervise daily operations and ensure the smooth running of property and housing services.
• Manage and support staff, providing guidance and training as necessary.
• Address resident inquiries and concerns promptly and professionally.
• Ensure compliance with health and safety regulations and company policies.
• Conduct regular inspections of properties to maintain high standards of cleanliness and maintenance.
• Prepare reports on operational performance and suggest improvements.
• Coordinate with external contractors and service providers as needed.
• Assist in the development and implementation of operational procedures.

Qualifications:

• A minimum of 2 years’ experience in property management or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in using property management software and Microsoft Office Suite.
• Knowledge of health and safety regulations relevant to property management.
• Ability to work flexible hours, including weekends and holidays as required.