Customer Service Account Manager – DEMO JOB DO NOT APPLY

Summary: DEMO JOB DO NOT APPLY

The Customer Service Account Manager plays a crucial role in ensuring customer satisfaction and retention within the Agriculture, Fishing, and Forestry industry. Based in Skipton, Yorkshire, this permanent, full-time position involves managing client accounts, addressing customer inquiries, and providing tailored solutions to meet their needs. The successful candidate will contribute to the overall success of the business by fostering strong relationships with clients and ensuring their expectations are met or exceeded.

Responsibilities:

• Manage and maintain relationships with assigned customer accounts to ensure satisfaction and loyalty.
• Respond promptly to customer inquiries and resolve any issues or concerns effectively.
• Collaborate with internal teams to develop and implement customer-focused solutions.
• Monitor account performance and provide regular updates to clients on their status.
• Identify opportunities for upselling and cross-selling additional products or services.
• Prepare and present reports on account activity and customer feedback to management.
• Assist in the development of customer service policies and procedures to enhance service delivery.

Qualifications:

• A-levels or equivalent qualification preferred.
• Proven experience in a customer service or account management role, ideally within the Agriculture, Fishing, or Forestry sectors.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Excellent problem-solving abilities and a proactive approach to customer service.
• Familiarity with CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.