Rapid G transforms their onboarding and induction process with Employment Hero

About Rapid G

Founded in 1997, Rapid G is a B2B distributor supplying cleaning, hygiene, safety and washroom products to over 3000 Australian businesses. Based in Griffith, NSW, their team is growing and their business is scaling, and they were looking for HR software that could help automate and streamline their people management processes..

We spoke to Brendan Cappello, CEO at Rapid G to learn how Employment Hero has transformed their business.

The challenge…

Everyone wants to give their new employees the best possible first impression when they enter your business . That’s why having a proper onboarding and induction process is so important – to let your new starters know that you’re forward-thinking, organised and that they’ve made a great decision choosing to grow their career within your business.

As Brendan and the Rapid G team began to grow quickly, he was faced with onboarding new employees without a system in place. This meant that paperwork was completed on the new starter’s first day and all the legalities of hiring were time-consuming and admin-heavy.

“Before Employment Hero, we didn’t have anything in place when it came to inductions. There were no inductions during onboarding. It was actually a little bit daunting when we secured a new team member, just because we had to find where the files were and we’d have to find out all the legalities of what we were doing”, Brendan said.

But it wasn’t just the time saved on onboarding admin that Brendan saw value in, he also realised that it could improve employee retention.

“The reason we actually engaged Employment Hero in the first place was because we secured a really good, talented person. And I was thinking, oh my gosh, if this person joins us and sees our paper-based onboarding and induction, there is absolutely no way they’re going to continue working here.”

That’s when he first began looking for an HRIS and came across Employment Hero.

The solutions…

A world-class onboarding and induction process

Implementing end-to-end HR and employment software into the business has been game-changing for Brendan and the Rapid G team – not just during the onboarding process, but throughout the entire employee lifecycle.

“Stumbling across Employment Hero was just incredible. I was blown away by what the software offered, and I was blown away before actually signing on. To be honest, we’ve been using Employment Hero now for a bit over twelve months and it just continues to get better and better. It’s really changed our business”, Brendan said.

The onboarding and induction process for the Rapid G team has been completely transformed with Employment Hero. Now, they have confidence that when a new starter joins the business that they’ll have contracts, policies and documents ready to go from day one. This means that they can hit the ground running from the very start, all while giving them that professional great first impression they were looking for.

“I think being a small company, you really want to develop those professional, corporate policies and procedures, while still keeping the family business feel and Employment Hero has just done that by leaps and bounds. Onboarding now is just so professional and so user-friendly. I cannot see our company being able to operate without something like Employment Hero. I think I was actually quite shocked at how great the induction process is”, said Brendan.

What’s more is that when Brendan crunched the numbers, he saw the cost savings associated with having Employment Hero during the onboarding process.

“We’ve actually now been able to save a full day of work. So to calculate that into dollars, it’s really saving us nearly $300 per onboarding. Due to the fact of not having to sit with someone on their first day.”

Another feature that Brendan loves is the ability to create an onboarding schedule for new employees. With Employment Hero he can easily upload video induction content for employees to watch and they can go through and check each video off their list. Not only does it help keep everyone organised, but it gives new starters the confidence that they’re joining an organised and well-managed organisation.

“We’ve developed an onboarding schedule for when they start. The first thing is to jump onto Employment Hero, go through the instructional videos that we’ve created, and we’ve set them up so they can be watched and ticked off on their first day.,” said Brendan.

A user-friendly employee self-service app that empowers the team to control their own employment admin

Having a self-service app that the Rapid G team could use has drastically reduced time spent on HR admin for Brendan. With Employment Hero, the team can apply for leave, manage their own expenses, see when their co-workers are away and so much more.

“I know for our team, Employment Hero has been a great addition. They can see and do everything through the Swag app – managing expenses, putting in leads, seeing when staff are away. That’s a really incredible package.”

An asset register that shows who everything is assigned to

Having visibility over which employee is assigned to what asset in the business is always an important part of HR admin, however it often gets overlooked. With the Asset Register in Employment Hero, you can see who owns what, when, and for how long. Not only does it improve transparency and accountability, but also helps reduce loss and forecast asset depreciation.

“The Asset Register feature is really good. We’re managing everything, even down to keyboards and mice. Whenever things are getting purchased, they’re getting put into the Asset Register, so we can really see if people are going through things quicker than what we thought. We can also add serial numbers, so we can see if people are taking things or how often they bought it. It’s also really good for that granular management of office supplies and equipment”, Brendan said.

Transformative software that can take your company culture to the next level

The main thing that Brendan was looking for when choosing an HRIS, was the improvements to business processes and an increased level of professionalism within his team.

“Employment Hero has really given people a feel that we’re a professional company when they join, which is what I really wanted to achieve. Not that they’re joining a small mum and dad business.”

Platform support, training and education that’s second to none

If you’re overwhelmed at the thought of implementing new technology into your business, don’t be. We’ve made it as simple as possible to get up and running with our range of implementation packages, learning modules and support articles readily available.. Our support team is also on hand to assist you whenever you need. Brendan agrees, saying:

“I would recommend signing up to as many courses as possible that Employment Hero offers and diving into all the supporting knowledge articles. I would dedicate one of your team or yourself just to dive in and learn as much as possible because Employment Hero can really change your business.”

Rapid G is taking their business to new heights and Employment Hero is supporting them every step of the way

It’s no secret that Rapid G is in a period of growth and we couldn’t be more excited to be supporting them on their journey.

“If you’re not currently using Employment Hero, I would recommend 100% that you jump on board. The onboarding was seamless and the team at Employment Hero are fantastic. It’s one of the more impressive additions to our tech stack that we’ve onboarded in the last couple of years.”

We love hearing about the impact Employment Hero has made for Rapid G. If you’d like to learn more about how Employment Hero can support your team and transform your HR processes, speak to one of our business specialists today.

If you’d like to see how much time and money you can save with Employment Hero, take a look at our return on investment (ROI) report. 

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