Housekeeping Service Attendant
Sydney, NSW
Casual position – $32.31 per hour + superannuation
About the Business
Urban Rest is a fast-growing challenger in the serviced apartment and corporate housing space with properties across Australia in Sydney, Melbourne, Adelaide, Brisbane and Canberra. We have recently expanded internationally into the European market, with properties opening in Dublin and London. We are a technology enabled business disrupting a stagnant sector with a unique focus on traveler well-being and sustainability. We have experienced rapid growth, strong customer loyalty and success over the last five years since launch and are now going through a period of scaling the business in various locations across the country and now into Europe, offering the chance to join a growing business at a pivotal stage of growth.
Benefits and Perks
Hourly rate of $32.31 plus superannuation
Discounted stays at Urban Rest properties
Access to Sonder, our safety, health & wellbeing EAP provider with family access
A fantastic work culture that is fun, friendly, and collaborative
As the company grows, this role will provide plenty of room for career growth and progression
Dog friendly office in Surry Hills
About the Role
The Housekeeping Service Attendant role performs routine duties in cleaning and servicing Urban Rest properties and Hotel Rooms including bedrooms, baths, kitchens, living areas and communal spaces as directed by the Quality Supervisor. This role falls under the internal housekeeping business unit. Housekeeping Service Attendants promote a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and concerns. The successful candidate should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also Urban Rest procedures and standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.
Key Responsibilities
Clean and service guest rooms, apartments, and common areas in accordance with Urban Rest standards
Complete full turnover cleaning between guest stays within the allocated timeframe
Provide mid-stay service to guests during their stay
Make beds, change linen, and replace used towels
Dust, vacuum, mop floors, and sanitize all surfaces
Clean kitchen areas, including dishes, appliances, benches, and sinks
Clean and disinfect bathrooms, including toilets, showers, mirrors, and floors
Ensure each property is fully prepared and presentable prior to guest arrival
Clean the common areas and outside building areas as required
Restock guest supplies such as toiletries, toilet paper, tea/coffee, and other amenities
Arrange furniture and decor according to Urban Rest presentation standards
Conduct a final inspection of the property to ensure nothing has missed for cleaning
Report any damages, missing items, or maintenance issues promptly to the supervisor/manager
Record and report any lost property in line with Urban Rest procedures
Collect used linen and towels and replace them with fresh supplies
Maintain adequate stock levels of cleaning products and guest amenities
Assist with linen deliveries and the organisation of stock when required
Follow all company cleaning procedures, hygiene standards, and safety guidelines
Use cleaning chemicals safely and according to provided instructions
Ensure all properties are properly locked and secured after cleaning
Travel from one location to another for cleaning of apartments/ rooms
Responsible for actively contributing to guest satisfaction in terms of cleanliness and presentation
Authorized to enter designated Urban Rest units for cleaning and providing drop off services as per requirement
Attends guest feedback, guest requests/guest complaints in the area assigned
Resolve guest complaints to the best of their ability or promptly report to Supervisor and/or Guest Relations team, ensuring guest satisfaction
Be familiar with all Urban Rest services, features and local attractions and activities to respond to guest inquiries accurately
Return housekeeping packs, equipment and keys at the end of shift
Please note, this role description serves only as a guideline for duties, which may change from time to time if requested by management.
What We Look For
Excellent attention to detail
Reliable and committed
Enjoys variety in a position where no day is the same
Goes above and beyond to ensure exceptional guest service
Likes to make a difference
Diversity & Inclusion
At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.
How to Apply
Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role.
If you want to learn more about our company please see our website – https://www.stayurbanrest.com
We look forward to hearing from you!
