Installations Administrator
Salary: £25,200 p/a
Location: Unit 1, Bardner Bank, Killinghall, Harrogate, HG3 2SP
Hours: Monday – Friday, 37.5 hours per week
You like organising stuff, general admin and chatting with customers and engineers?
Can you sweet-talk both customers and Excel?
We need an Installations Administrator to keep customers smiling and engineers on track.
You’ll be working alongside a team who actually know what they’re doing (a rare find, we know). They will happily show you the ropes and provide plenty of coffee and snacks along the way.
Some days will be crazy busy, with phones ringing, emails pinging, and engineers needing instant answers. Other days? Quieter and more peaceful. The perfect time to catch up, breathe, and maybe enjoy a snack (or five). Basically, a classic admin roller coaster!
Fancy taking on this challenge? Hit that apply button and join the open office, full of laughs, giggles and good vibes to make the day fly by.
You bring the calm; we’ll bring the coffee, career growth, and top-tier benefits.
What’s in it for you?
• 22 days annual leave plus bank holidays which increases with length of service (plus ability to purchase 4 extra)
• Fantastic newly built head office facilities
• Life assurance of 3 x annual salary
• Pension – employer contribution of 6%, employee contribution 3% minimum
• Discounts platform that offers savings on the biggest retailers
• Development opportunities (we’re proud to say over 1/3 of our employees have been internally promoted)
• Access to health cash-back plans
• Financial planning platforms such as Wagestream
• Generous length of service awards
• Cycle scheme
What does the Installations Administrator actually do?
• Provide administrative support to the installations team; monitoring the dedicated customer service email and phone line.
• Provide a friendly memorable customer service experience to all customers.
• Assist with any inquiries, questions, and complaints in an efficient and timely manner.
• Liaise with various departments to ensure the customer is provided with the best level of service.
• Monitor and update customer portals – advising of completion dates/variations and job status.
• Provide customers with confirmation of appointment letters, planned maintenance contracts, progress reports, and minor work certificates.
• Assist Engineers with queries, including providing them with room sketches, and booking accommodation.
• Ensure the department maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure.
• General office administrative duties such as making enquires, gathering info, data entry, scanning, filing, answering telephone queries etc.
• Maintain confidentiality, sensitivity and respect, ensuring all data is handled in line with data protection and used for a specific, business related purpose only.
• Collating completed ‘contract’ installations accurately onto the contract spreadsheet for invoicing.
• NICEIC collation – ‘Part P’. Registering NIC’s on fast test for requesting clients.
• Booking accomodation when required.
• Carrying out daily appointment letter run, to ensure customers receive letters weeks prior to the appointment.
• Sending engineers room sketches; weekly.
Still interested? Then apply now with your CV!
