How Tedaisy reduced time to hire by 25% and streamlined HR across 3 offices

At Tedaisy, a leading pet insurance group, growth has meant building a dynamic team all working together to deliver exceptional service for their clients. With a team of 100 employees spread across three different UK locations and new joiners arriving regularly, managing people processes was no walk in the park. Through Employment Hero, Tedaisy has transformed the way they hire, onboard and support their people. In doing so, they’ve reduced their time to hire by 25%, increasing employee engagement and saving days of admin time by cutting prep.

The challenge

Scaling people operations for a fast-moving team

Grace Hackman, Head of People & Culture at Tedaisy, joined the team when it was just a small, bustling group of 40 employees. Between three offices in Salisbury, London and Belfast, Grace had her work cut out for her. Each office had disparate systems which led to several teething issues: 

• Manual hiring and onboarding, with varied communication across departments.
• Paper-based and scattered systems that slowed down simple admin tasks.
• Limited performance tracking, making it hard to give meaningful feedback.
• Disconnected communication, with updates and recognition not reaching everyone.
• Lack of mobile flexibility, with employees unable to access key information on the go.

“We knew we needed something that could centralise everything from hiring, to onboarding, to employee engagement, in a way that felt simple, not overwhelming.” – Grace Hackman, People and Culture Lead

The solution

Seamless hiring and onboarding at scale

Using Employment Hero’s Applicant Tracking System (ATS) and Onboarding feature, Tedaisy’s hiring process has been transformed. Once hired, new starters are onboarded using automated workflows and e-signatures, cutting down admin time and getting employee responses sooner. In fact, since implementing Employment Hero, the time to hire has reduced by 25%. 

“Employment Hero’s ATS is so useful for us. Two years ago our time to hire was roughly 37 days on average and now it’s 28 days. It’s helped speed up the recruitment process, meaning we’re getting the right people into the right roles, quicker.” – Grace Hackman, Head of People & Culture

Making one-to-ones smarter and more meaningful

It’s not just the HR team who are reaping the benefits of Employment Hero. As a manager, Faye Baker has transformed how she runs one-to-one meetings by using Employment Hero’s one-to-one feature. By completing pre-set questions and hosting everything in the platform, she’s cut her meeting prep time from 90 minutes to just 30 minutes per agent. This saves her up to six hours per month, freeing valuable time for additional coaching and supporting agents through challenging calls. Not only has this boosted operational efficiency, but it’s lifted morale, building agent confidence and creating space for growth-focused conversations.

“By using Employment Hero, I save up to six hours per month for my one-to-ones, as well as a day a month on admin. It’s perfect for the team and I because it means we have that time back to carry out more important activities.” – Faye Baker, Quality Assurance Executive

Creating a culture of recognition

With Employment Hero’s company feed and shout outs, Tedaisy has been able to transform employee engagement and strengthen team connection. The platform gives every employee visibility into company wins, customer praise and peer-to-peer recognition, whether it’s celebrating Trustpilot reviews, hitting key milestones, or championing colleagues who go above and beyond. This focus on recognition has boosted morale across departments, creating a stronger sense of belonging and reinforcing the positive impact each person has on the business.

“The shoutout feature motivates my colleagues and I. It makes them happy to see that the work they’re doing is having a positive effect on our customers and that the business is championing us.” – Charlotte Rodriguez, Voice of the Customer Executive

The Impact

Smart operations, stronger culture, saved time

Through Employment Hero’s HR platform, Tedaisy now has all their HR processes under one roof. No more scattered spreadsheets, paper trails, or time lost hunting for documents. With policies, contracts and compliance workflows centralised, the team can work confidently and efficiently.

“Employment Hero is the backbone of everything we do in HR now.” – Grace Hackman, Head of People & Culture

Since implementing Employment Hero, Tedaisy has seen: 

• A 25% reduction in time to hire, from 37 days to 28 days.
• Six hours saved per month on one-to-one prep for managers.
• Smarter performance management tracking that helps employees progress and managers coach.
• A more connected workplace culture, with social events, recognitions and updates reaching everyone.
• Fully mobile access ensuring staff can manage leave, updates and feedback anywhere, anytime.

“Employment Hero has transformed how we work. From hiring to development to engagement, everything’s faster and more connected. We see Employment Hero as our partner helping us grow.” – Grace Hackman, Head of People & Culture

The world’s first Employment Operating System from Employment Hero

Employment Hero’s Employment Operating System is more than just a platform–we’ve taken the traditional isolated aspects of employment and integrated them into a seamless, human and AI-powered solution that empowers employers, employees and job seekers alike. Find and hire top talent with SmartMatch, seamlessly onboard new hires, automate complex payroll, drive employee engagement and more.

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