How Employment Hero transformed the job hunt experience for this care worker

Meet, Sarah

After years of managing a residential care home, Sarah knew the care sector inside out… but burnout and health challenges meant she needed a change of pace.

“I still wanted to stay connected to care,” she said. “It’s something I’m passionate about, but I needed more flexibility and less stress.”

However, Sarah’s job search began during a tricky time.

“I’d just left my previous role, with nothing lined up. I had no money coming in. It was scary,” she admitted. 

Application to interview, in a few days

When Sarah came across Learndirect’s opening for an Adult Care Associate Assessor, it felt like the perfect fit. 

Behind the scenes, Learndirect used Employment Hero’s recruitment software, SmartMatch and the Applicant Tracking System (ATS), to help them connect with the right candidates quickly and thoughtfully.

“It was all very, very easy,” she said. “The process of applying, the interview… it was all just very quick.”

Within days of applying, Sarah received an interview invitation. 

“It was very different to my previous experience,” she recalled. “I’ve had roles before that took months to hear back from or never did at all!”

A job hunt that doesn’t feel like a job

From application to offer, what stood out most to Sarah was the respect she felt as a candidate.

“They valued my time and respected that I was waiting,” Sarah said. “It sounds simple, but it means a lot.”

Employment Hero’s ATS’s automated updates and direct messaging features helped Learndirect keep communications with Sarah quick and transparent. 

“Any time I had a question, I got an answer the same day – sometimes within hours,” she said. “I never once felt left in the dark or like I was talking to a robot,” she said.

This responsiveness wasn’t just refreshing; it made a huge difference in her confidence. 

“When you’re job hunting, you start to question yourself,” she said. “But their quick replies made me feel valued, like my time mattered.”

What If Every Hire Felt This Good?

Employment Hero is the all-in-one HR, payroll, and recruitment platform helping businesses create seamless hiring experiences for both teams and candidates.

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