How Employment Hero helped this support worker land an interview in 3 days

Meet, Pardon

For Pardon Jonas, a support worker at PBS4, caring for others is more than just a job; it’s a calling.

“I work with people with learning disabilities,” he explained. “Our mission is to help them live the best life they can, to be part of society and feel valued.”

While he was already employed, Pardon was looking for an additional role to balance his workload and income. 

His job search led him to PBS4 and to Employment Hero’s recruitment platform, which made applying, interviewing, and onboarding smoother than he’d ever experienced.

From application to interview, in 3 days

Pardon applied for the PBS4 role through a listing powered by Employment Hero’s SmartMatch. Within just a few days, the system matched him for the role, and he received an invite to an interview. 

“It was very quick,” he recalled. “I got a reply within two or three days, and they immediately asked for my availability for an interview. Everything moved really fast after that.”

What might have dragged out into weeks of waiting and confusion instead became a smooth process, thanks to the ATS’s built-in logic and communication tools. Everything, from managing applications to moving candidates to the next stage and sending updates, was handled on one system, ensuring nothing slipped through the cracks.

“I applied in October, interviewed the same week, and within a few days they asked for a second interview,” Pardon said. “The paperwork was straightforward – I just had to upload what was needed… no unnecessary forms.”

Comms that leave no candidate guessing

Even when things slowed down because of factors outside anyone’s control, like DBS checks that took several months to clear, Pardon never felt left waiting in the dark. 

“They constantly checked in, even when there was nothing new to report,” he said. “They’d just say, ‘Hey, there’s no update yet, but we’re still checking.’ That meant a lot.”

With the ATS communication tools, PBS4 could keep candidates updated directly and automatically, making sure every touchpoint felt personal, transparent, and human.

“I never felt ghosted or ignored,” Pardon said. “It made me feel valued, like my time mattered.”

A recruitment process that feels human

When asked how this process compared to his previous job applications, Pardon didn’t hesitate.

“I’ve had experiences where I just gave up halfway because it wasn’t worth it,” he said. But this company kept communicating and made sure I knew what was happening. That put them a level higher than everyone else.”

Though the system used automation behind the scenes, the experience felt anything but robotic.

“It was all phone calls and personal emails,” Pardon said. “If there was AI involved, I didn’t notice, it all felt human.”

Ready to make recruitment feel this good?

Employment Hero is the all-in-one HR, payroll, and recruitment platform helping businesses like Learndirect create seamless hiring experiences for both teams and candidates.

Ready to streamline your HR and supercharge your recruitment? Book a demo with our business specialists today.