Summary:
The Engineering Services Manager will play a pivotal role in ensuring the delivery of exceptional service to our engineering clients across the UK promoting and driving a strong customer service culture across the W4H Depot Network
The purpose of the Service Manager is to develop, manage and co-ordinate the engineering team, ensure regulatory compliance, manage quality levels, and ensure that customers receive the highest level of customer service across all business functions. You will collaborate with internal and external teams to develop, implement, and monitor the various system, policies and procedures and drive efficiencies where needed.
Key Responsibilities
- Developing and managing the engineering teams across the UK
- Ensuring compliance with all regulatory bodies
- Upkeep of quality in all maintenance of products
- Hitting KPIs that cover breakdowns and repairs
- Scheduling and workforce planning
- Health and Safety
- Auditing and monitoring quality of repairs
What you can bring to the Company
- Strong understanding of engineering and towable welfare units desirable.
- Excellent analytical, problem-solving, and risk management skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills
Success in 3 months will include
- Good understanding of the Business SHEQ Commitments, regulatory requirements and
compliance management
- Start to Demonstrate a level of autonomy in the role
Built a strong service and breakdown allocation process in line with set KPIs
- Implement mechanical compliance at Gloucester & Nantwich and the Midlands
- 90% of breakdowns to be fixed on the first visit
obtain full working knowledge of all the core assets and schedule maintenance
requirements.
What we offer
Salary of £40,000 to £45,000 per year
24 days holiday plus bank holidays
Company Pension scheme
Healthcare Cashplan
Refer a Friend scheme
Eye Test Reimbursement
Company Vehicle
The role is fulltime, 45 hours per week covering depots across the UK in Farnborough, Gloucester, Leicester, Newcastle and Cheshire.
If this sounds like an interesting challenge and you think you fulfill the requirements we are looking for a Service Manager, then apply today.
