Location: Remote / Hybrid– Stewartby, Bedfordshire
(TAG Live® HQ)
Company: TAG Live®
Salary: £50,000
Contract: Full-Time, Permanent
WHO ARE WE?
TAG Live® is a UK-based live entertainment company
redefining the future of family entertainment and experiences.
Our passion is simple: Connecting Families through Live
Entertainment and Experiences.
We create, produce and deliver world-class live
entertainment and experiences for leading brands across the leisure, tourism
and hospitality sectors.
We operate through five core work streams:
• Creative
• Client Delivery
• Technical
• Digital
• Business Support
From large-scale touring productions to bespoke
entertainment activations, we partner with some of the most recognisable names
in the industry.
What makes us unique goes beyond what we deliver – it’s the
way we bring it to life.
TAG Live® is a family-first company. We believe brilliant
entertainment starts with brilliant people.
We support each other, we value life outside of work, and we
build long-term careers – over short-term wins.
We are ambitious. We are growing. And we are building
something that lasts.
At the heart of everything we do is our commitment to
Superhero Service™ – a standard we hold ourselves accountable to.
OUR CORE VALUES
Keep it Real We are honest, straightforward, and
authentic. No ego. No politics. Just clarity and trust.
Go All In When we commit, we commit fully. Energy,
focus, and pride in the detail.
Make it Happen We are proactive, accountable and
solution driven.
Pivot Like a Pro Live entertainment evolves fast. We
stay agile, adaptable, and commercially sharp.
Good Energy Only We bring positivity, respect, and
emotional intelligence to every room.
We are looking for people who don’t just align with these
values – but live them.
WHO ARE YOU?
You believe service matters.
You care about standards. You care about outcomes. You care
about the people around you.
You’re comfortable in a fast-moving, entrepreneurial
environment where accountability and collaboration go hand in hand.
You understand that this is a business built on
relationships – with clients, partners, and each other.
You want to be part of a company that connects families,
supports its people, and delivers exceptional experiences with pride.
If you bring Good Energy, take ownership and know how to
Make it Happen, we want to hear from you.
WHAT THIS ROLE WILL DO
Site & Programme Operational Leadership
• Own the end-to-end operational delivery of large-scale
live entertainment projects once they move into delivery phase
• Act as the operational decision-maker during live periods, maintaining
oversight across all workstreams and dependencies
• Help translate initiative vision into structured, scalable operational
execution
• Ensure operational readiness, stability and performance excellence across
build, launch and live delivery
• Maintain clear oversight of guest journey, show flow, commercial activity and
back-of-house operations
Leadership & Line Management
• Lead and develop a high-performing delivery leadership
team
• Set clear standards, performance expectations, and accountability frameworks
• Coach and challenge managers to drive pace, clarity and consistency
• Intervene early where performance, conduct or delivery standards require Improvement
• Foster a “one team” culture across all departments
Show & Guest Journey Delivery
• Oversee the operational delivery of the full guest
experience, ensuring flow, timing, capacity and service standards align to
brand expectations
• Protect the integrity of performance delivery while ensuring safety,
efficiency and commercial viability
• Monitor throughput, queue management, staffing levels and real-time
performance metrics
• Ensure operational plans support both creative intent and commercial
objectives
Commercial & Revenue Performance
• Maintain operational oversight of project budgets and
margin performance
• Partner closely with commercial leads to deliver revenue targets without
compromising guest experience or safety
• Ensure stock, staffing and service standards support commercial performance
• Identify opportunities for operational efficiencies and account growth
People Operations & Workforce Delivery
• Ensure effective mobilisation and management of
delivery teams across project lifecycle
• Oversee recruitment ramp-up planning and peak operational readiness (where
applicable)
• Ensure robust on-site people processes are in place including attendance,
rota adherence, welfare, and escalation pathways
• Promote a high-standards, inclusive culture aligned to TAG values
Safety, Compliance & Incident Management
• Maintain strong operational oversight of safety across
all zones and environments
• Ensure clear escalation structures, decision-making protocols, and
documentation standards
• Lead response to operational incidents, guest issues and performance
disruptions with calm authority
• Ensure SOPs are adhered to and continuously improved
Reporting, Governance & Continuous Improvement
• Lead structured operational reporting across projects,
ensuring visibility of KPIs including guest experience, performance metrics and
commercial outcomes
• Produce clear performance reports for senior stakeholders, highlighting
risks, trends and mitigation plans
• Track performance against delivery milestones and budget forecasts
• Drive continuous improvement across systems, processes and ways of working
• Embed operational discipline and consistency across the delivery function
WHAT THIS PERSON WILL BRING
• Significant operational leadership experience in
complex, high-footfall environments such as live events, immersive experiences,
attractions, theatre, festivals or hospitality (attendance in excess of 2-3,000
per day)
• Proven experience leading managers and multi-disciplinary operational teams
• Strong delivery mindset: calm under pressure, decisive and highly organised
• Demonstrable experience balancing guest experience, safety, people leadership
and commercial performance
• Senior-level budget oversight and operational financial accountability,
budgets in excess of £250/300k
• Excellent stakeholder management skills with the ability to align
cross-functional teams quickly
• Strong operational judgement and incident management capability
• Experience delivering large, high-intensity live programmes
• Experience with use of Gantt charts, critical paths,
and multiple stakeholders in delivery of multiple projects
• High standards, strong governance discipline, and a
proactive leadership style
• Alignment with TAG Live® values and a genuine commitment to Superhero
Service™
WHAT WE OFFER
• Up to 28 days annual leave (plus bank holidays)
• Flexible hybrid working
• Technology package appropriate to the role
• Company credit card for business-related expenses
• Career development within a growing, ambitious business
• A supportive, people-first culture that values your life
outside of work
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
At TAG Live® we are committed to building an inclusive and
supportive workplace where everyone feels valued.
We actively welcome applicants from all backgrounds,
regardless of gender, race, sexual orientation, religion, age, disability
status, or caring responsibilities.
Talent and attitude matter most to us.
READY TO JOIN OUR TEAM?
If you’re ready to Go All In, bring Good Energy and help us
connect families through live entertainment, we’d love to hear from you.
