Otto's Market Warrina – Customer Service Assistant

Summary:

At Otto’s Market Warrina, we are seeking a dedicated Customer Service Assistant to join our team in Townsville, Queensland. This temporary, casual role is essential for providing exceptional service to our customers, ensuring a welcoming atmosphere and enhancing their shopping experience. As a key member of our hospitality and catering team, you will play a vital role in maintaining our high standards of customer satisfaction.

Responsibilities:

• Greet customers warmly and assist them with their inquiries
• Handle customer transactions accurately and efficiently
• Maintain cleanliness and organisation of the service area
• Assist in stocking shelves and managing inventory
• Respond to customer feedback and resolve any issues promptly
• Collaborate with team members to ensure smooth operations

Qualifications:

• No formal education required; however, a background in hospitality or customer service is advantageous
• Previous experience in a customer-facing role is preferred but not essential
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Basic numeracy skills for handling transactions
• A friendly and approachable demeanour