Salary: £37,000
Reports to: Head of Client Services
Ideal Start: ASAP
✨Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare✨
At CARE ADHD, we’re revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our ‘fail fast’ ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.
💫What we are looking for?
We are seeking an experienced Referrals Team Leader to lead and manage the referrals function across NHS and private pathways. This role is responsible for the accurate, timely processing of incoming referrals, team leadership, performance oversight, and cross-team coordination to ensure patients progress smoothly into assessment.
The Referrals Team Leader plays a critical role in safeguarding patient experience, compliance, and operational flow at the earliest stage of the pathway.
😎What You’ll Be Doing:
- Lead the day-to-day operation of the Referrals Team, ensuring all referrals are triaged, validated, and processed accurately and within agreed timeframes
- Line manage Referrals Officers, including 1:1s, performance management, wellbeing support, and development
- Oversee inbound referral queues, triaging escalations, allocating work, and managing deadlines
- Provide technical guidance on referral requirements, GP communications, Right to Choose eligibility, and documentation standards
- Act as an escalation point for complex or sensitive referral cases
- Collaborate closely with the NHS Lead, Bookings, Client Services, and Clinical teams to ensure smooth handover of patients once referral requirements are met
- Monitor and report on key referral KPIs, including referral volumes, response times, form completion rates, and drop-off points
- Support recruitment, onboarding, training, and upskilling of new team members within the referrals function
- Ensure consistent, high-quality communication with patients and GP practices, maintaining CARE ADHD tone and standards
- Identify referral process risks, inefficiencies, or bottlenecks and work with operational leadership to implement improvements
- Maintain up-to-date knowledge of Right to Choose guidance, GDPR, and internal policies affecting referral handling
- Represent the referrals function in operational meetings and contribute to wider service planning as volumes fluctuate
🚀To thrive in this role you’ll need to:
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Experience leading or supervising a high-volume administrative, referrals, or patient-facing team
- Strong attention to detail and confidence handling complex documentation and eligibility requirements
- Ability to manage competing priorities and deadlines in a fast-paced environment
- Clear, professional communication skills, including with GP practices and internal stakeholders
- Comfort working with KPIs, data, and performance reporting
- Understanding of confidentiality, data protection, and patient safety requirements
- A calm, supportive leadership style that balances accountability with empathy
- Flexibility and resilience in a rapidly evolving healthcare service
⭐ Bonus Points
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Experience working with NHS Right to Choose referrals
- Familiarity with healthcare referral systems or shared inbox tools
- Experience contributing to service improvement or process redesign
- Lived experience of ADHD or working closely with neurodivergent populations
What We Value
Care is at the heart of who we are – in how we support patients, and in how we treat each other as colleagues. We believe the way we show up for each other is just as important as what we do. Skills matter, but it’s our mindset and behaviours that protect the supportive culture we’ve built, and help us thrive together. We value:
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Kindness – treating colleagues, partners, and everyone we support, with respect and care.
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Transparency – being open and honest so that trust can grow.
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Reflection – pausing to learn from experience and improve together.
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Growth mindset – always welcoming feedback and challenges as opportunities to develop.
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Accountability – taking ownership of our actions and outcomes, not to assign blame, but to learn, adapt, improve, and move forward.
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Solution-seeking – focusing on constructive ways forward, even when things are tough.
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Collaboration – sharing ideas, supporting one another, and celebrating collective success.
🙏🏻What You Can Expect from Us
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Competitive salary
- Work remotely from anywhere in the UK
- 25 days holiday (plus UK public holidays)
- Team get-togethers
- A paid day off on your birthday
- Office equipment when you join
- Pension contribution
- Be part of one of the UK’s most ambitious
- HealthTech start-ups
🗓️Our Hiring Process
We aim to make our hiring process as streamlined as possible.
Shortlisted Candidates will be invited to a screening call with one of our Talent Acquisition Specialists.
An Interview with our Head of Client Services
Offer!
🩵Apply with Confidence
Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!
At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.
