thePHO is looking for an IT Administrator to help keep our systems running smoothly, our people supported, and our patient data safe.
This role matters because great IT isn’t just about technology — it’s about enabling better healthcare. When systems work well, practices can focus on what really counts: caring for patients.
About this role | Mō tēnei tūranga mahi
Reporting to the Chief Digital Officer, you’ll play a hands-on role in keeping our digital environment secure, reliable, and easy to use.
You’ll be part of a small, capable team where your work has real impact — supporting thePHO staff and general practices across Aotearoa.
You’ll work across Microsoft 365, cloud services, endpoint devices, and helpdesk support — contributing to a secure and compliant environment in a national health organisation.
We’re remote-first, flexible by default, and focused on what matters.
What you’ll be doing | Ngā mahi matua
No two days are the same — but here’s a flavour:
- Keep our Microsoft 365 environment running smoothly (Exchange, Teams, SharePoint, Intune and more)
- Support staff with day‑to‑day IT issues — from quick fixes to deeper problem solving
- Manage users, access, and devices — making sure the right people have the right access at the right time
- Monitor security and respond to alerts — helping protect sensitive health information
- Keep systems secure and compliant with national health standards
- Support cloud services, backups, and infrastructure so everything keeps running reliably
- Work alongside general practices — helping them with IT queries and system support
This is a practical, hands-on role where you’ll see the impact of your work every day.
About you | Ko wai koe
You’re someone who enjoys solving problems, helping people, and making things work better.
You’ll likely bring:
- Solid experience in IT administration (ideally 3+ years)
- Confidence with Microsoft 365 and endpoint/device management
- A good understanding of cybersecurity basics like MFA and patching
- Strong troubleshooting skills and a calm, practical approach
- The ability to explain technical things in plain language
Bonus points if you’ve worked in health or primary care, or have experience with systems like Medtech, Indici, or MyPractice.
Most importantly, you care about doing things well — especially when it comes to privacy, security, and supporting others.
Working at thePHO | Mahi ki tePHO
We’re clear about what matters:
- Practice first — Manaakitanga
- Lean and purposeful — Haepapa, Whaihua
- Clinically grounded — Pono
- Equity centred — Tika, Te Tiriti o Waitangi
- Connected and enabling — Whanaungatanga, Auahatanga
You’ll be joining a team that values trust, good judgement, and getting things done — in a way that supports better outcomes for patients and communities.
Why join us?
- Remote-first, flexible working
- Meaningful work that supports healthcare across Aotearoa
- A small, supportive team where your voice matters
- Variety — from frontline support to cloud and security work.
Ready to apply? | Kua rite koe?
If this sounds like you, we’d love to hear from you.
Apply online with your CV — we’ll ask a couple of short questions about your interest and fit for the role.
thePHO is committed to building a diverse, inclusive workplace where people feel supported and respected. We welcome applications from anyone who can meet the requirements of the role.
