Christchurch
Full time
$60,000-$70,000 per annum
·Join a friendly software support team and contribute to great customer service
·Be at the forefront of an exciting new phase of Infusion business software
·Share the Company gains through our Profit Sharing and Employee Share Option plans
·Enjoy many employee benefits including parking, hybrid work, healthcare and fun events
·Work from our Christchurch Office with lovely views over Addington Racecourse!
The Role
Infusion is a specialised accounting and ERP (enterprise resource planning) system delivering
business solutions for SMEs throughout New Zealand and Australia. Products
include a legacy desktop system and a new online SaaS ERP solution.
Our team of Software Support Consultants are our front-line people, interacting with
customers through a shared helpdesk system, trouble-shooting issues, providing
training and guidance, and helping customers from a range of industries to
maximise the value of their business management system.
As a consultant, you will be well supported by a close-knit and long-standing team
to build your product knowledge and skills, and you’ll also be part of a wider
Infusion business that provides regular updates on product promotions, development
and releases.
The support service runs Monday to Friday during standard business hours, and you would
also contribute to the Saturday support roster on a 1:4 week basis compensated
by a roster allowance and call time payments.
A strong understanding of accounting principles and practices is essential.
About You
Your skill set will include:
·Accounting experience including an understanding of accounts payable and receivable, bank reconciliations, balancing the books, and general ledger
·2+ years’ experience with software support or a front-line customer service role
·The ability to explain technical concepts in simple, practical terms
·A customer-centric approach that fosters exceptional support experiences
·Excellent oral communication and strong analytical and problem-solving skills
·Ideally a tertiary qualification in accounting, finance or business
About Us
The Infusion Group is a merger of Infusion Business Software and NetValue Limited, bringing together expertise in accounting software and specialised software development.
With offices in Christchurch and Hamilton, we are a family-friendly, positively focused environment with supportive colleagues.
The Christchurch office is modern and well-equipped, with on-site parking, fresh fruit and great coffee, and a hybrid work system. Other benefits include a profit share scheme, an employee share option plan, and a healthcare plan to support your access to medical care.
We embrace diversity and inclusion and value inquisitive minds. We welcome applications from a wide range of people, and even if your past experience doesn’t align perfectly, we encourage you to apply anyway, you could be just the right person for a role. You will need a legal right to work in New Zealand as we are unable to sponsor this role.
We look forward to receiving your application and discussing your interest in the role.
