Customer Service Agent

____ UNITY _____ INTEGRITY _____ INNOVATION _____

About Us:

At TIG, we’re more than just a workplace; we’re a comm-unity.

We believe in fostering a supportive, collaborative, and high-performing culture where everyone can thrive.

Established in 2003, TIG Freight Management is one of Australia’s leading providers of total freight management and logistics solutions.

www.tigfreight.com

What We Offer:

• Hybrid Working Arrangements
• Employee Assistance Program
• Free undercover parking
• Company Paid Parental Leave
• Novated Leasing
• Flexible Working Arrangements
• Team Socials
• Monday to Friday 10:00-18:00
• Annual Service Recognition and Values Awards
• Annual Sales Awards
• Company Wide End of Year Events
• Our office is close to public transport – Auburn and Camberwell stations
• Genuine Career Progression
• Paid Birthday Leave!

About the role:

This is a role for someone who thrives on delivering exceptional customer experiences, solving problems, and building strong relationships.

As a Customer Service Agent, you’ll be the frontline connection between our customers, carriers, and internal teams, ensuring enquiries, bookings, and freight movements are managed efficiently. Your ability to communicate clearly, think proactively, and deliver great service will directly contribute to customer satisfaction and loyalty.

What You’ll Bring:

• Experience managing inbound customer enquiries via phone and email
• Strong communication and relationship-building skills
• Excellent organisation and time management skills
• High attention to detail and a commitment to accurate record keeping

About YOU:

• You want career stability
• You want a well paced, friendly working environment
• You’re known for your great customer service ethic
• You’re thorough, and keep great, detailed notes in the system

If you feel that this description reflects your current skill set and aligns with the kind of environment you thrive in, we’d love to hear from you.

In our hiring process, we prioritise both skills and personality, aiming to find a candidate who aligns well with our team culture.

Before formal application, we’re open to discussing the role to ensure it aligns with what you’re looking for. Don’t hesitate to reach out to me – Alexandra on 0491 260 210, but don’t wait too long to apply!

Agencies – no thank you – we got this 🙂

Successful candidates will have evidence of work rights in Australia and a clear and valid police record check prior to commencement.