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Administration Support

at The Centre for Independent Studies
Sydney CBD, New South Wales 2000, Australia • Full-time
AI Job Summary
  • Experience with the Salesforce database system is required.
  • Experience in donation processing, membership administration, and database management.
  • Prior experience in an administration, customer service, or donor care role.

Role Type

On-site • Permanent • Full-time • Entry Level

Description

The Centre for Independent Studies is seeking a Supporter Relations Co-ordinator (with Salesforce experience) who plays a vital role in ensuring that every member and donor receives a professional, timely, and positive experience with the Centre for Independent Studies (CIS). This position provides high-quality administrative and member and donor service support across all aspects of member and donor care, including donation processing, membership administration, database management, correspondence, and administration of fundraising This position provides high-quality administrative and support services across all aspects of member and donor care, including donation processing, membership administration, database management, correspondence, and administration of fundraising programs.

Working closely with the team members and reporting to the Chief Operating Officer, the Supporter Relations Co-ordinator helps strengthen supporter relationships, upholds compliance standards, and supports the effective delivery of campaigns and events. This role is ideal for someone who thrives in a detail-oriented, service-focused environment and is committed to supporting the mission and values of CIS.

We are seeking someone with experience in Salesforce.

Key Responsibilities:

  • Donation Processing & Receipting
  • Database & Records Management
  • Member and Donor Correspondence & Support
  • Administrative & Team Support
  • Financial & Compliance Support

    • This position requires strong administrative and organisational skills with a high level of accuracy and attention to detail.

  • Excellent written and verbal communication skills, with a warm and professional manner.
  • Proven ability to manage competing priorities and meet deadlines
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with Salesforce database system.
  • Demonstrated ability to handle sensitive and confidential information with discretion.
  • A supporter-first mindset with a genuine commitment to supporting the mission and values of the organisation.

    • Prior Experience:

  • Prior experience in an administration, customer service, or donor care role within a not-for-profit or fundraising environment.
  • Familiarity with mail merge tools and basic event support.
  • Exposure to financial reconciliation or data reporting tasks.

    • The position is CBD Sydney-based and on-site, five days a week.

    Only applicants available to work on-site will be considered.

    The Centre for Independent Studies is a not-for-profit think tank. Our mission is to be an indispensable voice providing independent research and policy solutions that promote free choice and individual liberty, and defend cultural freedom and the open exchange of ideas.

    Crucial to our independence, CIS does not accept government funding nor undertake commissioned research. Our funding comes only from members, donors, businesses and foundations.

    Salary range: $70k – $80k plus superannuation, depending on experience.

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