Are you passionate about making a difference in the lives of individuals with disabilities? Do you have exceptional organisational skills and thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our dedicated team!

Sunflower Services, an emerging NDIS provider in Newcastle, Adelaide, and Burleigh, where we are dedicated to fostering a supportive environment for both our clients and our team members. We operate with a commitment to trauma-informed care, tailoring our approach to meet the unique needs of each individual we support while ensuring their NDIS goals are achieved.

We are seeking an empathetic, resilient, and dynamic individual to join our team, as a Full-Time, Recruitment Officer. The position will be Full-Time. You will work in our office is located in Islington, New South Wales.

As a Recruitment Officer at Sunflower Services, your responsibilities include:

• Lead group recruitment interviews for Mental Health and Disability Support Worker positions, creating a warm, engaging and consistent experience while assessing candidates against Sunflower’s values and role requirements.
• Manage end-to-end recruitment, from sourcing and screening candidates through to offer and onboarding.
• Source and identify quality candidates through SEEK and other recruitment channels, ensuring recruitment activity responds to workforce requirements.
• Screen and shortlist applications, assessing candidate experience, qualifications and suitability.
• Coordinate interview schedules and candidate communication, ensuring applicants are kept informed throughout the recruitment process.
• Conduct individual candidate discussions and follow-up questions as part of the selection process, providing clear and constructive feedback.
• Complete recruitment compliance, including background checks, reference checks, qualification verification and NDIS requirements.
• Coordinate onboarding, including contracts, training schedules, documentation, employee ID cards and Support Worker profiles.
• Support and coordinate in-person induction sessions, ensuring new Support Workers are prepared and supported as they commence.
• Collaborate closely with the Rostering Team to ensure recruitment priorities and workforce requirements align with current rostering needs, supporting timely recruitment to meet operational demand.
• Contribute to continuous improvement across recruitment, interviewing and onboarding processes, including developing and refining interview approaches.
• Support workforce engagement and retention, including maintaining accurate recruitment records, conducting inactive employee audits and providing broader HR support.
• Participate in recruitment projects and initiatives across NDIS and Aged Care, such as our Two-Week Readiness Program and other workforce initiatives.
• Contribute insights into recruitment strategy, workforce trends and data analytics to support informed decision-making.
• Work under the clear direction and guidance of the Senior Recruitment Officer.
• Provide coverage and support for the Senior Recruitment Officer during periods of leave or holidays.

To succeed in this role, you will need:

• Education in Business Administration, Human Resources, Community Services, mental health, or a related field desirable.
• Experience in recruitment, administration or support work within the NDIS or community services sector is highly desirable.
• Strong interpersonal skills with the ability to build rapport, maintain boundaries, and communicate effectively with diverse stakeholders.
• Excellent verbal and written communication skills, with a professional phone manner.
• Exceptional organisational and time management skills, with the ability to manage competing priorities.
• Empathy, compassion, and a non-judgmental attitude, especially when working with vulnerable populations.
• Ability to work collaboratively within a multidisciplinary team and independently when required.
• Attention to detail in documentation, record-keeping, and administrative tasks.
• Ethical and culturally sensitive approach to client and staff interactions.

Why work at Sunflower Services:

• Join a supportive and collaborative team dedicated to providing high-quality care and support
• Opportunity for professional development and advancement within the organisation
• Competitive salary and benefits package including paid day off for your birthday
• Work in a rewarding and fulfilling environment where your contributions are valued and appreciated
• Work from Home opportunities provided for the right candidate. 
• Quarterly team lunches
• Location: Islington

If you’re passionate about making a positive impact and are ready to embark on a fulfilling career journey with Sunflower Services, we encourage you to apply and join us in our mission to empower individuals with mental health challenges and disabilities to live their best lives.

Sunflower Services is an equal opportunity employer and encourages individuals from diverse backgrounds to apply.

Please visit our website for more information on our wonderful company: www.sunflowerservices.com.au