SECL imagines
a world where everyone is valued, and systems operate fairly. We challenge the
status quo to create a society where contributions are recognised and
celebrated, especially for migrants, refugees, people experiencing
homelessness, women, and young people. We take action to deliver better social
and economic outcomes for our diverse communities and co-create opportunities
where individuals can unleash their full potential.
South East Community Links (SECL) is a leading
community services organisation delivering a broad range of programs across
South East Melbourne. Over recent years, SECL has invested in its data and
insights capability, establishing data collection infrastructure, developing
real-time reporting tools, and reinforcing an evidence-based approach across
its programs.
The Data and Reporting function sits at the
heart of this work, connecting program data to meaningful insights for internal
decision-making, funder reporting, advocacy, and continuous improvement. The
function oversees data governance, compliance with funding obligations, and the
management of SECL’s content and reporting systems.
To support the continued growth and maturity
of this work, SECL is seeking a Data and Reporting Coordinator to take on a
portfolio of operational responsibilities, working closely with and reporting
to the Impact
and Reporting Lead
This is a fixed term role which offers a genuine opportunity to contribute to meaningful community
outcomes through producing high-quality insights and reporting across both our Springvale and Dandenong site.
Role
Overview
The Data and Reporting Coordinator will play a
key operational role within SECL’s Data and Reporting function, taking
responsibility for CMS management, data requests and monitoring and compliance.
Working independently within a clear framework
of accountability, this role requires a person who is curious, detail-oriented,
and solutions-focused. The successful candidate will bring a genuine interest
in data systems and technology, an understanding of the community services
context, and the initiative to continuously improve how information is managed
and communicated.
This role is for someone who actively looks
for ways to improve systems to make them work better. The Data and Reporting
Coordinator will be expected to identify problems before they escalate, propose
practical solutions, and engage confidently with both data infrastructure and
stakeholder relationships.
Key Responsibilities
CMS Management
- Maintain and update SECL’s client management systems, ensuring
information is accurate, current, and consistently presented across internal
and external platforms.
- Coordinate content workflows including reviewing and publishing materials
in line with SECL’s document standards.
- Work with program leads to gather reporting insights and ensure timely
publication.
- Monitor system performance and usability, proactively identifying and
escalating issues.
- Support the development and documentation of CMS processes, templates,
and naming standards.
- Identify opportunities to improve how content is structured and
managed.
Data Requests and Reporting
- Manage and respond to internal and external data requests, ensuring
accuracy, timeliness, and appropriate data handling.
- Prepare regular and ad hoc reports for program teams, leadership, and
funders, drawing on SECL’s data infrastructure including ODK Central, Power BI,
and related tools.
- Maintain a clear register of reporting obligations and data requests,
tracking status and deadlines.
- Support the
Impact and Reporting Lead
in developing and refining reporting templates and data visualisations.
- Ensure data outputs are presented clearly for a range of audiences,
including non-technical stakeholders.
- Apply sound data literacy practices including quality checking,
consistent formatting, and accurate interpretation of findings.
Monitoring and Compliance
- Monitor SECL’s compliance with funding agreement reporting
requirements, flagging upcoming obligations and ensuring submissions are
completed accurately and on time.
- Maintain up-to-date records of reporting schedules, outputs submitted,
and correspondence with funders or government bodies.
- Support internal audit and review processes by preparing documentation
and data summaries.
- Identify gaps or risks in compliance processes and recommend
corrective actions to the Impact and Reporting Lead.
- Contribute to the development and maintenance of work instructions,
protocols, and standards documents related to reporting and compliance.
- Promote SECL’s values and contribute to a culturally safe and
inclusive work environment.
Key
skills required to undertake the role
Essential:
- Tertiary qualification in data analysis (or
equivalent)
- Minimum 3 years experience in managing data systems, content
platforms, or reporting workflows in a community services, government, or
similar context.
- Strong attention to detail and a methodical approach to data review,
documentation, and quality assurance.
- Proven capacity to work independently, manage competing priorities,
and meet deadlines without close supervision
- Strong problem-solving skills with the ability to identify practical,
evidence-based solutions to operational challenges.
- Ability to communicate clearly with both technical and non-technical
stakeholders, translating data and system outputs into accessible insights.
- A forward-thinking mindset and genuine interest in using data and
technology to improve processes and outcomes.
- High proficiency in Microsoft Office Suite including Excel, Word, and
Outlook; ability to learn new platforms quickly.
- Understanding of data governance, compliance, or accountability
frameworks in a not-for-profit or funded services context.
Highly Regarded:
- Familiarity with reporting and visualisation tools such as Power BI or
Tableau, including an understanding of how data structures feed into dashboards
and reports.
- Experience managing information in a Client Management System or
similar platform.
- Knowledge of funding agreement obligations and the reporting
requirements common in the community services sector.
What is in it for you?
- Work for a respected, values driven community
organisation
- Paid parental leave
- Additional leave during Christmas and Easter
- Salary packaging benefits
- Have fun with a passionate workforce that is
diverse and inclusive
The successful
candidate will be required to undertake Safety Screening checks prior to
commencement of employment including a national police record check and valid
Working with Children Check.
SECL embraces diversity and
equal opportunity. We know that getting this right underpins our organisation’s
values of inclusion, equality, compassion, dignity and choice. Our team represents
a variety of backgrounds, perspectives, and skills which reflect the
multicultural communities where we work. We strive to be a place-based service
where people of all ethnicities feel welcomed to work, volunteer or seek help.
