You’ll play an important role in supporting our customer experience, working closely with the senior team while managing and developing your own account base. This role is suited to someone with a few years’ experience in sales support, account coordination or customer-facing B2B work who is ready to take the next step into account management.

Specifically, you will:

• Provide outstanding administrative assistance and support for the Account Managers.
• Act as a first point of contact for a portfolio of smaller accounts – responding to queries, providing product information and resolving issues promptly.
• Coordinate quotes, pricing updates, samples and order tracking in partnership with internal teams.
• Collaborate closely with Product, Operations, Customer Service and Supply Chain to ensure seamless delivery and fulfilment for customers.
• Maintain accurate customer data, pipelines and activity notes in our CRM systems.
• Monitor account performance (sales, margins, service levels) and flag risks or growth opportunities to Senior Account Managers.
• Prepare regular reports, decks and insights that help the team understand customer needs and make better decisions.
• This is a hands-on, varied role where you’ll learn by doing, work closely with experienced Account Managers, and see first‑hand what great customer partnerships look like.

About you

You are customer-obsessed and love solving problems, building relationships and are constantly learning. You don’t need to have years of account management experience, but you do bring strong people skills, curiosity about how businesses work, and a genuine desire to develop.

We are looking for:

• 1–3 years’ experience in a B2B, sales support, customer service, buying support, or account coordination role.
• Strong administrative and organisational skills, with high attention to detail and numeric accuracy.
• Confidence working with data (e.g. sales reports, pricing, margins) and the ability to learn new systems quickly.
• Clear, professional communication – written and verbal – with the ability to build rapport and trust with customers and internal stakeholders.
• A proactive, “step up and own it” approach – you follow through, close the loop, and don’t let things fall through the cracks.
• Comfortable juggling competing priorities in a fast‑paced, team‑based environment.
• A genuine interest in account management as a career path – you want to grow into managing larger, strategic accounts over time.

Experience in sectors such as B2B, wholesale, textiles, FMCG or similar will be highly regarded, but is not essential – we’re more interested in your mindset, potential and readiness to learn.