Employment Support Consultant

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Employment Support Consultant – Noarlunga and CBD

Our Employment Services Team assists in providing employment opportunities for people living with a disability under the Inclusive Employment Australia program. An opportunity to join the team as a full-time Employment Support Consultant is available with the role based at our CBD and Noarlunga offices. Reporting to the Employment Services Team Lead, the Employment Support Consultant is responsible for assessing the vocational needs of clients with a disability (primarily vision loss/impairment) in terms of work skills, job search techniques, and supporting clients through their employment journey. This role is offered on a fixed term contract basis until 31st October 2030.

Responsibilities:

• Undertake required tasks, including client interviews, job plans negotiation, accurate record keeping, detailed case notes and managing system records; 
• Identify skills gaps, vocational and non-vocational barriers, planning and supporting with organising services and activities to overcome barriers such as short courses or voluntary work; 
• Assist and train clients in all aspects of job search processes, including letter/resume development, interview skills, telephone techniques, and related activities; 
• Assist clients to seek and find employment through direct contacts with potential employers, reverse marketing, networking and online job searching
• Contribute to the achievement of program outcomes and KPI’s, maximising the number of job placements and employment outcomes. 
• Provide post placement and ongoing support to clients onsite and in the workplace, including liaison with employers to assist in the achievement of sustainable employment. Assess the needs of workers whose job is at risk due to their disability and negotiate with employers to assist clients to retain their position; 
• Work with a range of providers, health professionals and other services staff to meet the needs of clients; 
• Operate computer systems including use of DSS’s WAOP, Microsoft Word, Excel, Job Ready and email systems and See Differently internal systems. 
• Comply with all IEA, NDIS and NSDS guideline requirements. 

About you:

• Experience working within the Employment Services program or similar
• Ability to identify and implement solutions.
• Proven ability to work cohesively in a small team environment.
• Must have an ability to understand the issues affecting job seekers and employees who have a disability including those from all types of backgrounds and cultures.
• Excellent interpersonal and conflict resolution skills and a high standard of competency in all communication (verbal and written) methods. Good report writing and record keeping skills.
• Open, honest and ethical. Good negotiation and conflict resolution skills. 
• Must have the ability to achieve outcomes for clients and undertake activities that lead towards this. Must have a tendency towards strong performance including the ability to meet key performance indicators on a regular basis.
• Ability to elicit all necessary information in order to assess the skills and needs of clients.
• Ability to manage a caseload of clients and undertake all required processes for each individual.
• Certificate IV in Employment Services, Disability Services, Training & Assessment is desirable.
• Valid Drivers licence
• NDIS Worker Clearance
• Working With Children Clearance
• Completed NDIS Worker Orientation Module Training

Why join us?

You’ll be part of an inclusive, values-driven organisation making a real impact for people with vision loss. In addition, we offer:

• Competitive remuneration
• Salary packaging
• Opportunities for professional development
• EAP
• Wellbeing and recognition incentives
• Paid parental leave

 As an organisation, we are committed to protecting children, young people and vulnerable adults and people with disability. All staff are required to work within our Code of Conduct, the NDIS Code of Conduct and undergo relevant pre-employment checks.

We believe our strength comes from the diversity of people, perspectives, and lived experiences within our organisation. As a community-focused service provider, we are committed to creating an inclusive workplace where everyone feels respected, supported, and able to contribute meaningfully.

We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, and people living with disability. We are committed to providing equitable access to our recruitment process and encourage applicants to let us know if any adjustments are needed to support their full participation.