Client Services Officer

Full Time – Ongoing

SCHADS Level 2

As a Client Services Officer, you will be a welcoming and supportive first point of contact for individuals and families who are accessing our service while providing reception, telephone and administrative support across the organisation.

Working in a busy and rewarding environment, you will help clients navigate our services, manage appointments and ensure the smooth day-to-day operation of our front office. You will interact with people from diverse backgrounds, including those who may be experiencing challenging or sensitive circumstances, so a compassionate approach, sound judgement and excellent communication skills are essential.

What you will be doing

• Providing a welcoming reception service and responding to incoming telephone enquiries.
• Assisting clients to understand available services, fee structures and payment options.
• Coordinating client appointments and maintaining accurate records, statistics and client information.
• Handling sensitive and confidential information with care and professionalism.
• Providing general administrative support, including preparing correspondence, meeting minutes and spreadsheets.
• Supporting client fee administration and following up outstanding accounts as required.
• Following established front office procedures and contributing to the review and updating of relevant documentation.
• Assisting with organisational events and providing administrative support to managers and staff.

Head to our careers page for a full copy of the position description – www.nt.relationships.org.au/careers.

What you will bring

You will be proactive and organised, enjoy working with people and contributing to a supportive team environment. You will be able to manage competing priorities, communicate confidently and respond with sensitivity and professionalism when working with people who may be distressed or vulnerable.

You’ll also have:

• Demonstrated experience in administrative or client service support within a busy environment.
• Excellent verbal and written communication skills, including a confident and professional telephone manner, with the ability to support people experiencing distress.
• Strong organisational skills and the ability to prioritise competing workloads and deadlines.
• Confidence using Microsoft Office and client management systems.
• The ability to build positive relationships with clients, colleagues and other stakeholders.
• Initiative, flexibility and the ability to work effectively in a busy environment.
• A commitment to culturally safe, trauma-informed and client-centred practice.

Experience in the community services, health or not-for-profit sector will be highly regarded.

Relationships Australia NT is accredited as a Safeguarding Children organisation with the Australian Childhood Foundation. Therefore, all staff working at RA-NT are required to complete training regarding Safeguarding Children and mandatory reporting upon induction at RA-NT. Staff need to commit to the RA-NT Code of Conduct and all Safeguarding Children related policies.

HOW TO APPLY

Applications will be processed as received and only successful candidates will be contacted. To discuss this position further please contact the HR team on 0407 710 209. Applications can be sent to hrteam@ra-nt.org.au.

Why Join Relationships Australia NT?

Make a meaningful difference while enjoying a workplace that truly supports you—professionally, personally, and culturally. At RA-NT, you’ll be part of a passionate team committed to strengthening communities across Central Australia. We offer:

• Generous leave benefits – Enjoy 5 weeks annual leave plus 17.5% leave loading, along with 3 days additional paid Christmas closure days to unwind
• Investment in your growth – Access up to $3,000 PD funding annually
• Strong wellbeing support – Benefit from our Employee Assistance Program, one paid Wellness Day each year, and regular cultural and wellbeing events.
• Attractive salary packaging – Maximise your take-home pay with up to $15,899 tax-free per year, plus $2,650 in meal and entertainment benefits.
• Community impact – Be part of a purpose-driven organisation making a real, lasting difference for individuals, families, and communities across the region.

Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.