Senior Product Manager

About us: 

pay.com.au is one of Australia’s fastest‑growing technology scale-ups, trusted by businesses. As we continue to scale in Australia and launch into the US under PayRewards.com, our mission is to simplify and supercharge the way they pay everyday expenses.

Since 2019, we’ve been transforming business payments by enabling companies—from sole traders to large enterprises. 

Our unified platform lets users link their bank accounts and any major credit card, improving cash flow while unlocking powerful rewards on every transaction.  

Recognised as a rapidly scaling Australian success story—with coverage in outlets like the Australian Financial Review noting our growth with a $600++ million valuation we’re reshaping how businesses think about payments, loyalty and financial efficiency.  

At pay.com.au, you’ll join a fast-growing team shaping the future of B2B payments.   

Why join us? 

• Be part of an exciting Tech Scale-up, with teams across Australia and the USA.   
• Enjoy flexible working arrangements and a great work-life balance. 
• Awarded 2025 People’s Choice Award winner at the Finder Innovation Awards, Finalist for FinTech Organisation of the Year at the 2025 FinTech Australia Finnies, Number 1 on the Smart50 list 2024, Top 3 Deloitte Tech Fast 50 & Victoria State Champion! 
• Grow your career in a culture that values creativity, innovation, and collaboration with access to learning budgets to accelerate your career. 
• Our new Pay HQ in Windsor brings together great coffee, collaborative spaces, and the kind of energy that makes doing your best work easy. 

Senior Product Manager, Rewards 

You’ll own the full rewards proposition: what it is, how it works and how it keeps customers coming back. The role is increasingly measured on retention and engagement, so it’s about changing customer behaviour, not just shipping features. This isn’t a role where someone hands you a plan. You’ll set direction, make the commercial case and run with it. 

You’ll sit in our Product team, working with Engineering, Design, Marketing and Operations, with real exposure to senior leadership. The build is global: everything you ship goes into our US platform too, so you’ll partner closely with your US product counterpart to make it work in both markets. 

Responsibilities  

• Own the rewards strategy and roadmap end to end, from discovery through to delivery, aligned to company goals and customer needs. 
• Find the levers that move the numbers: goals, streaks, tiers, challenges, lifecycle journeys and personalised offers. Then build, test and iterate. 
• Make the commercial case for where rewards investment goes and bring stakeholders with you. 
• Deliver across markets, partnering with your US counterpart so what you ship works in both AU and US. 
• Put customers first, using feedback and data to remove friction, and working with external partners to land new integrations. 
• Define and track the KPIs that matter, report on progress and keep the offering ahead of the market. 

About You 

• Senior product craft: proven experience as a senior PM in fast-paced tech or fintech. You own a roadmap, run proper discovery and get things delivered. 
• Behaviour change you can prove: you’ve shipped things that changed how customers behave, and you have the numbers to show it. You know what makes a streak stick or a tier worth chasing, and when a mechanic is just noise. 
• Data-driven and AI-native: strong analytical skills and product analytics experience, and you use AI every day for discovery, analysis and prototyping. 
• Commercial and independent: you’d rather bring the strategy than wait for it, and you can simplify complex ideas to rally engineering and stakeholders behind a shared vision. 
• Bonus, not a requirement: a rewards, loyalty or payments background, or time at a neobank, crypto or super platform, share trading app or another fintech where engagement is everything. 

We know not everyone will meet every requirement, and that’s okay. If you’re excited about the role and believe you can make an impact, we’re keen to hear from you.  

A few more things… 

Successful candidates joining the team will need to complete a National Police Record Check. 

Candidates who require adjustments at any stage of the recruitment process are encouraged to let us know. We’re happy to support you.  

We’re committed to an inclusive and diverse recruitment process where everyone feels respected and supported. We welcome applicants from all backgrounds, identities and abilities and ensure fair, equitable consideration at every stage.