People & Talent Coordinator

About us: 

pay.com.au is one of Australia’s fastest‑growing technology scale-ups, trusted by businesses. As we continue to scale in Australia and launch into the US under PayRewards.com, our mission is to simplify and supercharge the way they pay everyday expenses. Since 2019, we’ve been transforming business payments by enabling companies—from sole traders to large enterprises. 

Our unified platform lets users link their bank accounts and any major credit card, improving cash flow while unlocking powerful rewards on every transaction.  

Recognised as a rapidly scaling Australian success story—with coverage in outlets like the Australian Financial Review noting our growth with a $600++ million valuation we’re reshaping how businesses think about payments, loyalty and financial efficiency.  

At pay.com.au, you’ll join a fast-growing team shaping the future of B2B payments.   

Why join us? 

• Be part of an exciting Tech Scale-up, with teams across Australia and the USA.   
• Enjoy flexible working arrangements and a great work-life balance. 
• Awarded 2025 People’s Choice Award winner at the Finder Innovation Awards, Finalist for FinTech Organisation of the Year at the 2025 FinTech Australia Finnies, Number 1 on the Smart50 list 2024, Top 3 Deloitte Tech Fast 50 & Victoria State Champion! 
• Grow your career in a culture that values creativity, innovation, and collaboration with access to learning budgets to accelerate your career. 
• Our new Pay HQ in Windsor brings together great coffee, collaborative spaces, and the kind of energy that makes doing your best work easy. 

People & Talent Coordinator  

The People & Talent team partners across the business to attract, support and retain the people who power Australia’s fastest-growing business payments and rewards platform. We’re a small, hands-on team operating in a fast-moving scale-up environment, which means balancing high-growth energy with the rigour and compliance standards expected of a regulated financial services business. 

Responsibilities  

• Support engagement and culture initiatives suited to a fast-moving fintech environment (pulse surveys, recognition programs, culture events) 
• Coordinate onboarding and offboarding, including compliance-heavy elements common in regulated fintechs (background checks, AFSL-related requirements, security access) 
• Act as the first point of contact for employee queries, and support benefits, wellbeing and internal events 
• Maintain accurate, audit-ready employee records in the HRIS and prepare employment documentation (letters, contracts, variations) in line with compliance standards 
• Support payroll and benefits administration with accurate, timely data 
• Track compliance items critical in fintech (working rights, mandatory training, regulatory certifications) and coordinate training 
• Support HRIS projects end to end — implementation, configuration and upgrades, data migration and validation, and testing of new workflows, integrations and reporting 
• Document HR processes, create user guides, and support internal communications and intranet/handbook content, particularly around policy, compliance and system changes 

About You 

This role suits someone who is organised, detail-oriented and energised by working in a fast-paced, compliance-conscious environment. 

• 2-4 years’ experience in an HR Coordinator, HR Advisor or People & Culture support role, ideally within a regulated or fast-scaling business 
• Hands-on experience maintaining an HRIS, and exposure to system implementations, upgrades or data migrations (Employment Hero) 
• Working knowledge of Australian employment fundamentals National Employment Standards, working rights checks and onboarding compliance 
• Exposure to regulated industries (financial services or fintech) highly regarded, including familiarity with concepts like AFSL-related obligations, background checks and mandatory training tracking. 
• Strong attention to detail and a methodical approach to record-keeping and audit readiness 
• Confident communicator, comfortable triaging queries and drafting clear, professional employee communications 
• A proactive, hands-on approach and comfort operating in a fast-paced, high-growth startup environment 
• High level of discretion, judgement and integrity when handling confidential employee information 

We know not everyone will meet every requirement, and that’s okay. If you’re excited about the role and believe you can make an impact, we’re keen to hear from you.  

A few more things… 

Successful candidates joining the team will need to complete a National Police Record Check. 

Candidates who require adjustments at any stage of the recruitment process are encouraged to let us know. We’re happy to support you.  

We’re committed to an inclusive and diverse recruitment process where everyone feels respected and supported. We welcome applicants from all backgrounds, identities and abilities and ensure fair, equitable consideration at every stage.