About us:
pay.com.au is one of Australia’s fastest‑growing technology scale-ups, trusted by businesses. As we continue to scale in Australia and launch into the US under PayRewards.com, our mission is to simplify and supercharge the way they pay everyday expenses. Since 2019, we’ve been transforming business payments by enabling companies—from sole traders to large enterprises.
Our unified platform lets users link their bank accounts and any major credit card, improving cash flow while unlocking powerful rewards on every transaction.
Recognised as a rapidly scaling Australian success story—with coverage in outlets like the Australian Financial Review noting our growth with a $600++ million valuation we’re reshaping how businesses think about payments, loyalty and financial efficiency.
At pay.com.au, you’ll join a fast-growing team shaping the future of B2B payments. Our Melbourne office is a hub of creativity, collaboration, and seriously great coffee—an environment where ideas move quickly and impact is felt every day. If you want to be part of a company with momentum, this is the place to be.
Why join us?
- Be part of an exciting Tech Scale-up, with teams across Australia and the USA.
- Enjoy flexible working arrangements and a great work-life balance.
- Awarded 2025 People’s Choice Award winner at the Finder Innovation Awards, Finalist for FinTech Organisation of the Year at the 2025 FinTech Australia Finnies, Number 1 on the Smart50 list 2024, Top 3 Deloitte Tech Fast 50 & Victoria State Champion!
- Grow your career in a culture that values creativity, innovation, and collaboration with access to learning budgets to accelerate your career.
- Our new Pay HQ in Windsor brings together great coffee, collaborative spaces, and the kind of energy that makes doing your best work easy.
About the team
You’ll be part of our Activations crew — a tight-knit, high-energy team that lives for turning first conversations into first payments. We’re curious, competitive in the best way, and genuinely in each other’s corner. Expect real coaching, fast feedback, and teammates who celebrate your wins as loudly as their own. We move fast, share what works, and back each other on the tough days. If you want momentum, mentorship, and a team that has your back from day one, you’ll fit right in.
Key Responsibilities
- Blended Inbound & Outbound Calls: Engage with our diverse customer base, utilising both inbound and outbound approaches to discover new opportunities.
- Identifying Tailored Solutions: Be the problem-solver our customers need! Identify ways to assist them and provide personalised solutions for their current and future needs.
- End-to-End Relationship Management: Own the entire relationship with assigned clients – from onboarding to implementation, training, adoption, and ensuring overall satisfaction.
- Payment Process and Rewards Guidance: Guide customers through the seamless process of making their first payment and assist in exploring all the fantastic features of the pay.com.au platform.
- Trusted Advisor: Establish yourself as a trusted advisor, ensuring the continued value of our products and services for our clients.
- Collaborative Results-Driven Approach: Thrive in a collaborative environment, working towards both business and personal targets through teamwork and creative problem-solving.
About You
- 1–2 years of experience in a sales, customer success, or account management role
- Proven ability to meet and exceed targets in a phone-based or customer-facing environment
- Strong communication skills — clear, confident, and able to build rapport quickly
- A coachable mindset with a hunger to learn and grow
- Ability to manage competing priorities and stay organised in a high-volume environment
- Comfortable using CRM tools to track activity and manage a pipeline
- A genuine interest in helping Australian businesses get rewarded for their everyday spending
We know not everyone will meet every requirement, and that’s okay. If you’re excited about the role and believe you can make an impact, we’re keen to hear from you.
A few more things…
Successful candidates joining the team will need to complete a National Police Record Check.
Candidates who require adjustments at any stage of the recruitment process are encouraged to let us know. We’re happy to support you.
We’re committed to an inclusive and diverse recruitment process where everyone feels respected and supported. We welcome applicants from all backgrounds, identities and abilities and ensure fair, equitable consideration at every stage.
