Front Office Coordinator – Upper Coomera

About Nova

At Nova Dental Implant Centre, we change lives through advanced dental implant treatment delivered with compassion, professionalism and excellence.

We’re a premium, patient-centred organisation focused on creating an exceptional experience from the very first interaction through to treatment completion. Our team is passionate about delivering outstanding care while supporting patients through life-changing dental treatment journeys.

We’re looking for an organised, proactive and patient-focused Front Office Coordinator / Dental Assistant to join our Upper Coomera team.

This is a hands-on dual role suited to someone who enjoys a mix of front office coordination, patient communication and clinical assisting when required, and takes pride in helping a busy dental practice run smoothly.

The Role

You’ll play an important role in both the front office and clinical areas of the practice, helping create a seamless experience for patients while supporting our clinicians and broader team.

From coordinating appointments and welcoming patients to assisting chairside during treatment when required, you’ll help keep the day organised, the team supported and patient care at the centre of everything we do.

This is a Monday to Wednesday role, with no late nights or weekends required.

Working closely with the Multi-Site Practice Manager, clinicians and practice team, your responsibilities will include:

• Coordinating the day-to-day running of the front office and supporting efficient practice operations
• Creating a warm, professional and welcoming experience for every patient
• Managing patient enquiries, appointments, bookings and follow-up communication
• Coordinating appointment books and working with the clinical team to maintain smooth patient flow
• Supporting treatment scheduling and patient coordination throughout their treatment journey
• Providing chairside assistance to dentists during examinations, procedures and dental implant treatments
• Preparing treatment rooms, instruments and equipment in line with infection control and sterilisation protocols
• Supporting clinicians before, during and after procedures to ensure efficient clinical workflows
• Maintaining accurate patient records and completing relevant administrative tasks
• Helping the team manage daily priorities while maintaining a clean, organised and professional practice environment

About You

You’ll be someone who enjoys variety in your day, is comfortable moving between reception and the clinical environment, and understands the importance of delivering a great patient experience at every stage.

To be successful in this role, you’ll have:

• Previous experience working in a dental practice – this is essential
• Experience in dental reception, front office coordination and dental assisting, ideally across both areas
• A strong understanding of dental terminology, procedures and patient workflows
• The ability to confidently support clinicians chairside and prepare treatment rooms
• Excellent communication and patient service skills
• Strong organisational and time management skills, with the ability to juggle competing priorities
• A proactive, team-focused approach and the confidence to take initiative
• The ability to remain calm, adaptable and solutions-focused in a busy environment
• A genuine passion for patient care and supporting a collaborative team

Experience using CareStack software will be highly regarded, as will familiarity with dental implants and All-on-X treatment workflows.

Why Join Us?

• Full-time position with long-term growth opportunities
• Supportive and energetic team culture
• A varied role combining patient coordination, administration and clinical assisting
• Exposure to advanced dental implant treatment and complex patient journeys
• Exciting clinic initiatives and opportunities to contribute ideas
• Free onsite parking
• The opportunity to take ownership of your role and make a real difference to the patient experience

Apply

If you’re an experienced dental professional who enjoys both patient-facing administration and hands-on clinical assisting, and you’re looking for a varied role where you can make a genuine difference, we’d love to hear from you.

Apply online now to join the team at Nova Dental Implant Centre.