Inclusive Learning Coordinator (Sydney/Melbourne)

About Us

Founded in 1982, JMC Academy is Australia’s leading private college in the Creative Industries, with campuses in Sydney, Melbourne and Brisbane delivering Diploma, Undergraduate and Postgraduate qualifications across a range of creative disciplines.

For over 40 years, we’ve empowered aspiring creatives through industry-connected education, practical learning experiences and strong industry partnerships, helping students turn their passions into rewarding careers.

By nurturing, supporting and mentoring students who are dedicated to their craft, we help shape the next generation of creative professionals and industry leaders.

About the Role

The Inclusive Learning Coordinator plays a central role in ensuring students can access, participate in and succeed in their studies at JMC Academy, regardless of disability, medical conditions, neurodivergence, mental health challenges or other circumstances that impact learning.

Through JMC’s Learning Support service, you will work directly with students to assess their support needs, develop Learning Support Plans, coordinate reasonable adjustments and provide ongoing case management throughout their academic journey.

A key focus of the role is supporting neurodivergent students, including those with ADHD, autism, dyslexia and other learning differences, through a strengths-based and neurodiversity-affirming approach that promotes independence, confidence and academic success.

Working closely with students, academic staff, Academic Skills Advisors, Counsellors, Campus Operations teams and external providers, you will help create a more inclusive, accessible and supportive learning environment across JMC Academy.

The role can be based at either our Sydney or Melbourne campus and is offered as a full-time fixed-term contract, with the potential for extension.

What’s Involved?

• Manage the Learning Support application process, including student intake, triage and assessment.
• Conduct needs-assessment conversations with students and review supporting medical and allied health documentation.
• Develop, implement and review Learning Support Plans and reasonable adjustments.
• Manage an active caseload of students requiring learning support, monitoring progress and providing ongoing support and guidance.
• Support students experiencing disability, mental health challenges, long-term health conditions, neurodivergence or caring responsibilities.
• Take a neurodiversity-affirming approach when supporting students with ADHD, autism, dyslexia and other learning differences.
• Liaise with academic staff, counsellors, Academic Skills Advisors and external stakeholders to coordinate student support.
• Provide advice on accessibility, disability inclusion and reasonable adjustments across the student lifecycle.
• Deliver workshops, training sessions and resources for students and staff on inclusive learning practices.
• Maintain accurate case notes, student records and confidential documentation.
• Monitor student engagement, outcomes and service effectiveness, providing reporting and recommendations for improvement.
• Contribute to service development, continuous improvement initiatives and disability inclusion planning across JMC Academy.

Are You Who We’re Looking For?

You will know this role is for you if you:

• Have experience in disability support, accessibility services, learning support, case management, support coordination or a related field.
• Have experience assessing support needs and developing individual support plans, accommodations or reasonable adjustments.
• Demonstrate a strong understanding of neurodivergence, including ADHD, autism, dyslexia and other learning differences.
• Have experience supporting individuals with mental health conditions, disabilities, medical conditions or complex support needs.
• Possess strong case management, organisational and administrative skills.
• Can balance empathy and compassion with professional judgement and boundaries.
• Have excellent interpersonal and communication skills and can build positive relationships with students and stakeholders.
• Are comfortable working independently and managing multiple competing priorities.
• Have experience maintaining confidential records and managing sensitive information.
• Have a passion for inclusive education, accessibility and student success.
• Hold, or are willing to obtain, a current Working with Children Check and National Police Check.
• Demonstrate a clear alignment with JMC Academy’s purpose, vision and values.

Desirable

• Experience working in higher education, vocational education or student support environments.
• Experience in disability needs assessment, support coordination, accessibility services or case management.
• Experience as an NDIS Assessor, Support Coordinator, Local Area Coordinator, Disability Case Manager or Accessibility Adviser.
• Knowledge of the Disability Discrimination Act, Disability Standards for Education and Universal Design for Learning principles.
• Experience with case management systems, CRMs, student management systems or Canvas.
• Qualifications in disability, occupational therapy, psychology, social work, rehabilitation counselling, education, community services or a related field.
• Experience supporting creative, tertiary or adult-learning cohorts.

Why Join JMC Academy?

At JMC Academy, you’ll join a passionate community of educators, student support professionals and creatives committed to ensuring every student has the opportunity to thrive.

You’ll have the opportunity to:

• Make a meaningful impact on students’ educational journeys.
• Advocate for accessibility, inclusion and student success.
• Support neurodivergent students and students with disabilities to achieve their goals.
• Help shape and improve learning support services across a leading higher education provider.
• Work alongside a collaborative and supportive team.
• Contribute to a culture of belonging, inclusion and educational excellence.

The Practical Bits

• BASE: Sydney or Melbourne
• REPORTS TO: Head of Campus Operations
• TYPE: Full-Time, Fixed-Term Contract
• SALARY: Competitive salary commensurate with experience. We’ll discuss remuneration early in the recruitment process.

What to Send

Please submit:

• Your current CV; and
• A brief Cover Letter outlining your suitability for the role and demonstrating your experience against the key requirements outlined in this advertisement.

For any questions regarding the role, please contact Jami Chowdhury at jchowdhury@jmc.edu.au.