Position Description: Member Experience Receptionist

Location: Jindalee Fitness, Brisbane

Reports To: Member Experience Team Leader

Employment Type: Permanent-Part Time (5 days may include some weekends)

Position Overview

The Membership Experience Receptionist is the first point of contact for members and visitors at Jindalee Fitness. This role is essential in providing exceptional customer service, ensuring a positive and welcoming environment for all members. The Membership Experience Receptionist will assist with administrative tasks, manage member inquiries, and support the overall member experience.

Key Responsibilities

1. Customer Service

– Greet members and visitors warmly, providing a friendly and professional first impression.

– Respond to member inquiries via phone, email, app, social media and in-person, addressing questions about memberships, classes, and services.

2. Membership Management

– Assist with membership sign-ups, renewals, and cancellations.

– Maintain accurate member records and membership data.

– Handle membership payments and ensure financial transactions are processed accurately.

3. Scheduling and Coordination

– Assist with administrative tasks relating to class schedules, bookings, and appointments for personal training and group fitness sessions.

– Assist the Sales & Marketing Coordinator and Membership Consultants to promote upcoming events and programs.

4. Administrative Support

– Perform general administrative tasks, including filing, data entry, and inventory management of supplies.

– Assist in maintaining a clean and organised reception area.

– Undertake basic cleaning as required.

– Ad hoc tasks as required.

6. Feedback and Reporting

– Collect member feedback and report insights into the member feedback system and to the Member Experience Team Leader.

– Assist in implementing improvements based on member suggestions and needs.

Qualifications and Skills

Education:

– High school diploma or equivalent; additional education in customer service or hospitality.

Experience:

– 2 – 5 years previous experience in a customer service or receptionist role, preferably in the fitness or wellness industry.

Skills:

– Strong communication and interpersonal skills, with a focus on customer service.

– Experience in using fitness industry CRM software, Microsoft Office Suite and Canva.

– Ability to multitask and work in a fast-paced environment.

Key Competencies

Customer Focus:

– Obsession with delivering an exceptional member experience.

Attention to Detail:

– Deep commitment to follow through and completion of tasks ensures accuracy in all tasks, including member records and financial transactions.

Team Player:

– Works collaboratively with other staff members to support gym operations and member engagement.

Adaptability:

– Responds effectively to changing circumstances and member needs.

Application Process

Interested candidates should submit their resume and a cover letter detailing their relevant experience and passion for the fitness industry. Applications can be sent to yourclub@jf247.com.au.

Jindalee Fitness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.