Customer Success Manager – Sales Funnel & Client Growth (Perth-Based Role)
Long-term career opportunity with travel to the Pilbara (approx. 25%) and excellent remuneration
Are you a proactive, relationship-driven professional who thrives on growth and results?
Do you love building strong client connections, driving new opportunities, and being the key link between prospects and project success? If yes, this could be your future…
YOU:
People describe you as a natural communicator and problem solver. You’re organised, strategic, and thrive on turning opportunities into outcomes. You can see the bigger picture, anticipate challenges, and act before they become issues. You’re competitive, consistent, and love working in a fast-paced environment where results matter.
You enjoy building rapport quickly and understand that success comes from collaboration, not micromanagement. You’re motivated by growth — for yourself, the business, and the clients you serve. You’re not afraid to step outside your comfort zone because you know that’s where real progress happens.
If you’re looking for a role where you can make a measurable impact, this is it. If you’re a “clock watcher,” this role is NOT for you.
About the Role:
As our Customer Success Manager, you will own the front end of our sales funnel — from lead generation and qualification to nurturing existing clients and supporting deal closure. You’ll work closely with our estimating team and leadership group to ensure opportunities are converted into successful projects. This role is Perth-based with travel to the Pilbara approximately 25% of the time.
About Guma Wagagu Australia (GWA):
GWA is an Indigenous-owned leader in electrical, renewable energy, civil works, and construction, proudly based in the Pilbara. We deliver world-class projects for Tier 1 clients while creating lasting opportunities for Indigenous communities. Our work spans solar farms, off-grid microgrids, building maintenance, construction, and major infrastructure projects, powered by innovation and cultural respect.
Key Responsibilities:
• Manage inbound leads and conduct cold outreach to generate new opportunities.
• Qualify leads and progress them to quoting/tender stage in collaboration with the estimating team.
• Maintain and update CRM systems to track pipeline performance.
• Build strong relationships with existing clients to identify upsell and cross-sell opportunities.
• Work with the CEO, MD, estimators, and project managers to support deal closure.
• Travel to the Pilbara region as required (approximately 25% of the time).
Requirements:
• Proven experience in sales development, customer success, or account management.
• Strong communication and negotiation skills.
• Familiarity with CRM tools and sales pipeline management.
• Ability to work collaboratively across multiple teams.
• Willingness to travel and engage with clients on-site.
Why Join GWA?
• Be part of a values-driven company leading in renewable energy and construction.
• Perth-based role with structured career development.
• Sponsorship opportunities for high-performing team members after 12 months.
• Work in a team that rewards initiative, loyalty, and results.
Critical Steps to Apply:
To be eligible for this role, you must provide a cover letter. In the cover letter, you must include the following information in order:
1. Date that you submit the application
2. Full Name
3. Country of Origin
4. A list of any certificates, university qualifications, or trade qualifications you have and the year obtained
5. Your value proposition in a maximum of 60 words (you need to count them; if you are 1 word over, you will not be considered)
6. Two examples where you generated outstanding results in a previous role. For each example, include:
- What the situation was
- What drove the result (your actions, strategies, or decisions)
- The measurable outcome (numbers, percentages, or other metrics)
Note: The cover letter must only contain the answers to the above questions in the exact order listed. If there is irrelevant information, you will not be considered.
This role is Base Salary + Bonuses base on results
Recruitment Timeline:
Once you have uploaded your application and followed the above instructions, you will be internally screened. Upon successful screening, you will be required to record a video interview. Ensure you provide the correct email address and monitor your inbox and junk folder — we will not chase you.
Final steps include demonstrating your capability, completing some activities, and final interviews.
