Support Workers Wanted – Gold Coast, Helensvale & Surrounding Areas, QLD

CHOSEN FAMILY fosters a community-centred environment that embraces diversity, flexibility, inclusion and belonging. We are committed to creating meaningful opportunities for people with disability to live fulfilling, empowered and independent lives.

We celebrate each person’s unique identity, culture, experiences and aspirations. Through person-centred, trauma-informed and inclusive support, we aim to build a community where everyone feels respected, valued and supported.

About the Opportunity

We are seeking compassionate, reliable and experienced Disability Support Workers across the Gold Coast, Helensvale and surrounding Queensland areas to join our growing team.

We have opportunities for both short-term respite support and ongoing, non-respite disability support, with potential shifts depending on participant needs, worker availability and service requirements.

We are particularly interested in support workers with experience supporting people with complex support needs, psychosocial disabilities, mental health challenges and behaviours of concern.

We are looking for individuals who are proactive, adaptable, respectful and confident in delivering safe, person-centred support. A current driver’s licence and access to a reliable, insured vehicle are essential, as community access and participant transport may form part of the role.

Whether you are seeking additional shifts, regular ongoing work or opportunities to provide respite support, we would love to hear from you!

Types of Support Available

Depending on participant requirements, available opportunities may include:

• Short-Term Respite: Supporting participants during planned respite stays, including overnight or extended support where required.
• Community Access: Assisting participants to attend appointments, participate in recreational activities and connect with their communities.
• Daily Living Support: Assisting with personal care, hygiene, meal preparation and household tasks.
• Capacity Building: Encouraging independence, confidence, daily living skills and meaningful participation.
• Psychosocial Support: Providing respectful, consistent support to people experiencing mental health challenges.
• Complex Support Needs: Supporting participants who may require positive behaviour support, emotional regulation strategies or additional assistance with daily activities.

Shift availability, locations, hours and support requirements will vary depending on individual participants.

Key Responsibilities

• Deliver person-centred support that promotes choice, dignity, independence and individual goals.
• Support participants to maintain an active lifestyle and engage in meaningful community activities.
• Build positive, professional relationships with participants from diverse cultural backgrounds, identities and lived experiences.
• Apply trauma-informed practices, positive behaviour support strategies and appropriate de-escalation techniques.
• Assist with personal care, hygiene, meal preparation, household tasks and daily living activities as required.
• Support participants to attend appointments and access community activities, including driving where authorised and required.
• Provide consistent support during respite stays, including overnight support where applicable and agreed.
• Follow individual support plans, risk management procedures and relevant safeguarding requirements.
• Maintain accurate progress notes, shift records and incident reports in accordance with organisational policies.
• Communicate effectively with the rostering team, coordinators and other relevant stakeholders.
• Maintain appropriate professional boundaries and comply with NDIS requirements and Chosen Family policies.

Essential Requirements

Applicants must have:

• Current NDIS Worker Screening Check.
• Current Working with Children Check (WWCC), where required for the role.
• Current First Aid Certificate.
• Valid Australian driver’s licence.
• Access to a reliable, registered and appropriately insured vehicle suitable for the role.
• Good written and verbal communication skills.
• A demonstrated commitment to participant safety, dignity, privacy and choice.
• The ability to follow support plans, maintain professional boundaries and complete required documentation.
• LGBTQIA+ awareness and a commitment to inclusive, non-discriminatory practice.

Highly Desirable Experience and Qualifications

We particularly welcome applicants with:

• Previous disability support work experience, especially in complex support environments.
• Experience supporting people with psychosocial disabilities or mental health challenges.
• Experience implementing positive behaviour support strategies and responding to behaviours of concern.
• Experience providing respite, overnight or extended support.
• Certificate III or IV in Individual Support, Disability, Mental Health or a related field.
• Experience with personal care, medication assistance and daily living support, where appropriately trained and authorised.
• Strong emotional intelligence, patience, reliability and the ability to adapt to changing support needs.

Who Would Be a Great Fit?

You may be a great fit if you are someone who:

• Values person-centred, strengths-based and trauma-informed support.
• Respects individual choices, communication styles, identities and personal boundaries.
• Can remain calm, patient and professional in challenging situations.
• Is dependable, flexible and comfortable working independently when appropriate.
• Understands the importance of safeguarding, duty of care and NDIS compliance.
• Wants to contribute to a more inclusive community where people with disability can thrive.

How to Apply

Interested in joining Chosen Family and making a meaningful difference across the Gold Coast?

Apply through Employment Hero or create your profile in our Support Worker Directory:

https://supportworker.chosen.family/support-worker-form

By creating your profile, you can:

• Showcase your qualifications, experience, skills and availability.
• Indicate your preferred locations, shift types and support arrangements.
• Be considered for suitable respite and ongoing disability support opportunities.
• Connect with participants whose needs and preferences align with your experience.

Once your profile has been reviewed and a potential match identified, our team will contact you regarding the next steps, including any outstanding compliance checks and onboarding requirements.

Please ensure your profile accurately reflects your qualifications, availability, relevant experience, and the types of support you are confident and competent to provide.

Our Commitment to Diversity and Inclusion

Chosen Family strongly encourages applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, and LGBTQIA+ people.

We value lived experience, cultural knowledge and diverse perspectives. We are committed to fostering a safe, respectful and inclusive workplace where everyone has the opportunity to contribute meaningfully.

Join Chosen Family and help create a community built on dignity, connection, inclusion and belonging.