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- Executive-level operational leadership in complex, regulated, member/customer-led organisations with scale, risk and del
- Proven track record building and leading high-performing multidisciplinary operations, including transformation/rem
- Demonstrated ownership across operational strategy, planning, workforce, performance, cost, risk, controls, tech enable
Role Type
Description
We invite expressions of interest for the Head of Operations – Project Restore role (12 month fixed term contract).
This opportunity will lead Project Restore’s operational delivery and oversee the day-to-day operations.
About the opportunity
You will translate approved remediation commitments into safe, disciplined delivery, with end-to-end accountability for performance, controls, capacity and member outcomes. You will remove barriers, manage risk and provide clear advice to executive and governance forums.
Key responsibilities
- Lead Project Restore’s operational delivery through to member resolution, payment, evidence and closure.
- Maintain a disciplined operating model across performance, capacity, quality, cost, risk and controls.
- Lead a multidisciplinary team with clear accountability and high standards.
- Deliver fair, consistent and timely member outcomes, including oversight of complex cases and complaints.
- Provide clear reporting and promptly escalate risks and decisions.
- Build scalable capability and sustainable operational improvements.
About you
You are an experienced senior operational leader with sound judgement and a strong risk and control mindset. Relevant qualifications or equivalent experience are essential, with remediation, claims, regulated operations or health experience highly regarded.
How to express your interest
Email your expression of interest to jobs@cbhs.com.au by COB Wednesday, 21 October 2026, briefly outlining your interest and relevant experience.
