Housing Manager, Pathways

Role: Housing Manager, Pathways

Contract Type: Full-time, Fixed-term

Salary: $101,515 – 109,220 (+ Super)

Location: Haymarket, NSW, 2000

The opportunity

We are looking for a Housing Manager, Pathways to support people seeking social housing by providing high-quality assessments, housing advice and access to appropriate housing opportunities. Working as part of our Pathways team, you’ll play an important role in helping customers navigate the housing system and connect with the support they need during some of the most challenging periods in their lives. This role is grounded in trauma-informed practice and customer-focused service delivery. This is a 12-month fixed-term opportunity.

What a day in the role might look like

No two days will be exactly the same, but you may be:

• Supporting customers to access social housing and understand their housing options
• Assessing applications and matching customers with suitable housing products and support services
• Managing housing allocations and vacancies to help people access housing as quickly and fairly as possible
• Working with customers experiencing complex circumstances, including homelessness, domestic and family violence, mental health challenges and financial hardship
• Collaborating with support services, government agencies and internal teams to achieve positive customer outcomes
• Maintaining accurate records and applying policy to ensure quality, compliance and consistency in decision-making
• Building strong relationships with community partners and contributing to service improvements that enhance the customer experience

Who we’re looking for

We’re looking for a compassionate and resilient professional who enjoys helping people navigate housing services and achieve positive outcomes. You’ll be customer-focused, organised and comfortable working in a fast-paced environment with people experiencing complex circumstances.

You will bring:

• Experience in housing, homelessness, community services or another customer-focused environment
• Strong communication skills and the ability to build positive relationships with customers and stakeholders
• Experience supporting people with complex needs, including homelessness, domestic and family violence, mental health concerns or financial hardship
• Confidence using client management and records systems, including HOMES, TRIM or similar platforms
• Strong organisational skills, attention to detail and the ability to manage competing priorities
• A commitment to trauma-informed, culturally safe and customer-focused practice
• Knowledge of the NSW Housing Pathways system, Homes NSW policy or relevant qualifications will be highly regarded
• A current driver’s licence.

You do not need to meet every capability listed to apply. If the role interests you and you believe your skills and experience could transfer to this opportunity, we encourage you to submit an application.

If you require an adjustment to participate in the recruitment process, please let us know. We will work with you to identify an appropriate and confidential arrangement.

Who is Bridge Housing?

Bridge Housing is an award-winning Tier 1 Community Housing Provider in NSW. We provide safe, secure and affordable homes for people on very low to moderate incomes, helping our residents build greater stability and connection within their communities.

Our values of integrity, innovation, inclusion and impact guide how we work. They shape the decisions we make, how we support our residents and one another, and the positive difference we aim to create every day

Why join Bridge?

At Bridge Housing, you will join a purpose-driven organisation where your work contributes to better outcomes for residents and communities.

Our employee benefits include:

• A 35-hour working week
• Flexible and hybrid working arrangements, where suitable for the role
• Additional leave and wellbeing benefits
• Learning, development and study support
• Opportunities to contribute to meaningful community outcomes
• A collaborative workplace where different experiences, perspectives and ideas are valued
• Competitive, above award salary
• Grade 4 under the SCHADS Award + 10% (Base salary starting at $101,515 per annum),
• PLUS superannuation,
• PLUS not for profit salary packaging options up to $15,900

How to apply

Select Apply Now and upload your resume and a brief cover letter outlining:

• why this opportunity interests you
• the experience and strengths you would bring to the role
• how your approach aligns with Bridge Housing’s values.

Applications will be reviewed on their merits as they are received, and the role may close earlier if a suitable candidate is identified.

Please note: The successful candidate will be required to complete relevant pre-employment checks including a criminal history check.