Medical Receptionist/Administration

✨ Medical Receptionist / Administration – Join a Boutique Plastic Surgery Team ✨

Location: Auchenflower, Brisbane | Full-time or 4-day part-time considered

We’re growing – and we’re looking for a detail-driven, warm, and highly organised Medical Administrator to grow with us.

We work side-by-side with our specialist plastic surgeons to deliver care with empathy, integrity, and clinical excellence. Guided by Meliora—the pursuit of ever better care—we strive to create exceptional, patient-centred experiences delivered with compassion, precision, and professionalism.

What You’ll Be Doing

• Greeting patients and visitors in a friendly and professional manner
• Scheduling and coordinating patient appointments, including follow-ups and scheduling surgery
• Managing and maintaining patient records and files, ensuring documents are prepared and complete ahead of appointments or surgery
• Accurate data entry with a high awareness of privacy and confidentiality
• Assisting the team with preparation of estimates and correspondence
• Processing consultation, medicare claims and minor procedure billing
• Liaising with medical professionals and healthcare providers as needed
• Supporting general administrative duties such as ordering supplies, preparing theatre and pre-operative packs, and assisting with clinical correspondence
• Maintaining a welcoming and tidy clinic appearance
• Supporting the day-to-day operations of the clinic by undertaking additional duties as directed by the Practice Manager

Who You Are

• 2–3+ years of experience in a specialist surgical or private healthcare setting
• Warm, clear communicator with strong written and verbal skills
• Exceptionally organised and detail-oriented
• Tech-savvy—comfortable using electronic medical records (Xestro ideally) and the Google Workspace platform
• Professional, calm, and adaptable under pressure
• Proactive, collaborative and solution-focused team player
• You maintain a polished, professional appearance
• Committed to creating an exceptional patient experience
• Aligned with our MELIORA values—striving for ever better care

What We Offer

A kind, respectful, and professional team culture

Work that is purposeful and patient-centred

A part-time (4 days) or full-time role (with the option of accrued day off) – flexible to fit the right person

Ongoing development and regular team training