Medical Receptionist – Specialist Plastic Surgeons

Medical Receptionist – Specialist Plastic Surgeon

Location: Brisbane: Auchenflower|Milton | Full-time role

We’re growing – and we’re looking for a detail-driven, warm, and highly organised Medical Receptionist to grow with our friendly team. This role is ideal for an experienced medical receptionist who enjoys working in a specialist environment and delivering high-quality patient care.

We work side-by-side with specialist plastic surgeons and nurses to deliver care with empathy, integrity, and clinical excellence. Guided by Meliora—the pursuit of ever better care—we strive to create exceptional, patient-centred experiences delivered with compassion, precision, and professionalism.

What You’ll Be Doing

• Creating a calm, welcoming, and reassuring experience for patients across all interactions, particularly over the phone
• Exceptional verbal and written communication
• Maintaining appointment schedules in line with the clinic booking template
• Scheduling and coordinating patient appointments
• Managing and maintaining patient records and files, ensuring documents are prepared and complete ahead of appointments or surgery
• Accurate data entry with a high awareness of privacy and confidentiality
• Assisting the team with preparation of patient and doctor correspondence
• Processing consultation billing
• Liaising with patients, medical practices and other healthcare providers as required eg GP clinics, dermatology clinic and anaesthetists rooms
• Supporting general administrative duties such as ordering supplies
• Maintaining a welcoming and well presented reception lounge
• Supporting the day-to-day operations of the clinic by undertaking additional duties as directed by the Practice Manager
• Going above and beyond to deliver an exceptional patient experience

Who You Are

• 2–3+ years of experience in a general or specialist surgical or private healthcare setting
• Warm, confident, and professional communication style—both over the phone and in person, with a natural ability to build rapport and put patients at ease
• Exceptionally organised and detail-oriented
• Tech-savvy—comfortable using electronic medical records (Xestro ideally) and the Google Workspace platform
• Professional, calm, and adaptable under pressure
• Proactive, collaborative and solution-focused team player
• You maintain a polished, professional appearance
• Committed to creating an exceptional patient experience
• Aligned with our MELIORA values—striving for ever better care
• Must be an Australian citizen with appropriate work eligibility

What We Offer

• A kind, respectful, and professional team culture
• Work that is purposeful and patient-centred
• Option of an accrued day off (9 day fortnight or 1 ADO per month) for full time employees
• Ongoing professional development and regular team meeting and training schedule
• Career progression with a pathways to patient coordinator role for the appropriate candidate

How To Apply:

Please apply by submitting your CV plus cover letter along with a short 2 minute video (optional). All enquiries to practicemanager@arplasticsurgery.com.au or 07 38703960.