Customer Service Representative

Apex Building Products in Helensvale is seeking a motivated person to join our internal sales & customer service team! 

Responsibilities

• Responding promptly to customer inquiries via phone and email, providing accurate information about products, pricing, availability and order status
• Assisting customers with product selection, recommendations, and technical inquiries
• Processing of complex customer orders accurately and efficiently in SAP
• Collaborate with the sales team to support sales initiatives, provide quotes and prepare sales orders
• Build and maintain strong relationships with customers
• Maintain accurate and detailed records of customer interactions, transactions, and communications in our CRM 

Skills & Experience

• 2 years of experience in customer service, sales support, or related roles
• Great attention to detail and ability to enter complex customer orders accurately into our systems
• Previous experience with sales of metal roofing, sheet metal or related products preferred, but not essential 
• Proven track record of delivering excellent customer service and resolving customer issues effectively
• Self-driven worker that also works well as part of a team 
• Excellent communication, interpersonal and negotiating skills 
• Strong computer skills, knowledge of SAP is a plus 

Conditions & Benefits

• Full-time permanent position, Monday to Friday
• Excellent career opportunity with growth potential
• Join a dynamic achievement driven team
• Strong company, strong future

About the company

Apex Building Products is part of the Apex Steel Group, one of Australia’s largest privately owned steel manufacturers & distributors. Since its inception in 1994, Apex has continued to grow across Australia offering a wide range of products while servicing diverse industries. With a strong focus on innovation, quality, and customer service, we are dedicated to delivering excellence in all that we do.

Join our team and be a part of our continued success!

All applications to be submitted through SEEK or our recruitment platform (Please do not call the office to enquire about the role).