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Collections Team Leader

at Altogether Group Pty Ltd
Corporate – COps – Collections • Bowen Hills, Queensland 4006, Australia • Full-time

Role Type

Permanent • Full-time • Associate

Description

We’re looking for a Collections Team Leader to guide, support and inspire a team of collections agents. You’ll play a key role in keeping our collections function running smoothly, making sure overdue accounts are recovered in a fair, efficient and customer-focused way.

This is a role where no two days are the same — one moment you’ll be coaching an agent on their call approach, the next you’ll be jumping in to resolve a complex customer issue or looking at performance data to spot trends and opportunities.

Altogether is a sustainable multi-utility providing drinking water, recycled water and wastewater services, embedded energy networks and hot water systems to communities including greenfield and urban infill communities.

Altogether is providing utility services to over 400 communities and ultimately 100,000 customers by 2025.

Our people drive our mission of creating next-generation utilities that enable self-sufficient community by exceeding the expectations of our customers through sustainable innovation, leadership and smart-thinking.

A bit about what you’ll do:

  • Lead, mentor and develop your team so they can hit their targets and grow their skills.
  • Manage daily operations like scheduling, workload and leave to keep things on track.
  • Support the team with escalated calls, disputes and high-value cases.
  • Keep a close eye on performance — recovery rates, call quality, dispute resolution — and share insights with the business.
  • Make sure everything we do complies with regulations, hardship policies and our own high standards.
  • Look for smarter, more efficient ways of working and support new systems or processes.
  • Work closely with other teams like billing, customer service and legal to get the best outcomes for our customers.

What we’re looking for:

  • Solid experience in collections or credit control (utilities experience would be a bonus).
  • Previous leadership or team supervisory experience.
  • A good understanding of regulations and hardship policies.
  • Strong people skills — communication, conflict resolution and negotiation.
  • Confidence with data and reporting tools.
  • Someone who brings integrity, professionalism and a customer-first mindset.
  • Comfortable using Microsoft Office (Excel, Word, Teams).

Why you’ll love it here:

At Altogether, we believe in doing things differently. You won’t just be managing a team — you’ll be making a real difference to customers, helping people through challenges while driving great outcomes for the business. We’ll back you with the support, tools and flexibility you need to do your best work.

What we will provide

  • A collaborative, positive team
  • Growing organisation within the water and embedded energy industry
  • Additional paid leave e.g., vaccination leave, primary and secondary carer’s leave
  • Purchase additional Annual leave & Salary Sacrificing options.
  • Family & Wellbeing initiatives e.g., Access EAP program, additional wellbeing day off
  • State of the art offices
  • Work anniversary prizes, monthly birthday celebrations, and snacks in the kitchen!

Interested? 

Please submit your application as quickly as possible as we will be reviewing as they come in. You can learn more about Altogether Group by visiting https://www.altogethergroup.com.au/

Altogether Group Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages. 

Company Overview

Are you a forward-thinker? Are you passionate about creating a brighter future for all? Are you full of ideas on how to better utilise power, water and data? If so, Altogether could just be the place for you. Working alongside developers and body corporates you have the opportunity to play an influential role in delivering ethical, sustainable solutions for communities and their residents – making positive change with real impact. So what’s it like working at Altogether? Here, we take a refreshing and diverse approach to culture. We understand the power of brilliant ideas. It’s what drives us. By prioritising collaboration and championing forethought, together we can solve some of the planet’s most pressing issues. We’re looking for pioneers and creators, people who are eager to make a difference. It’s not about former glories or fancy CV’s. If you’re a good human being and brimming with potential we will provide you with an opportunity. One where you’re able to craft a unique career path, supported by a range of initiatives including transformational eLearning, mentoring and professional development. Over the last two years, the idea of the office has shifted dramatically and we’ve shifted with it with technology and systems adapting to individual needs. There is life outside of work. We understand that. Your wellbeing is of the utmost importance and is key to producing consistently great work. From the introduction of Wellbeing Day to health discounts and transformational parental leave, we place the emotional and physical wellness of its staff above all. At Altogether, we’re not just going through the motions. What we do here matters. Working here, you’ll make a direct and lasting impact on the quality of life of people all across Australia. It’s about creating a better future for communities – an ambition you’ll feel driven to achieve each and every day. ◯ Altogether Group  Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages. 

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