National Customer Service Representative – Trade Sales

The Access Hardware story began in 1975 as a family owned and operated company and has grown to become Australia’s leading supplier of commercial door hardware, locksmithing, and security solutions. With 350+ team members nationally and the acquisition of API Access & Security, we are now the largest commercial locksmith and security network in Australia — and growing.

Join our Trade Sales team as a National Customer Service Representative. This national role offers the flexibility to work from any of our branch locations throughout Australia while supporting customers across the business.

About the Role:

You will play an important role in delivering an exceptional customer experience, supporting our Trade Sales function and working closely with our Business Development Managers to process orders and help our customers find the right product solutions.

You will:

• Respond to customer enquiries via phone, counter, email and online channels
• Provide excellent customer service across trade sales, quotations, and order processing
• Provide product information and solution focused support to customers
• Prepare sales quotation, process sales and purchase orders
• Manage customer orders ensuring accurate and timely communication

About You:  

To be successful in this role, you will have:

• A strong customer service focus
• Good communication skills
• Good attention to detail and accuracy
• Ability to multitask in a fast-paced trade business
• Be a Team Player
• Previous experience in architectural hardware is a plus, but not required

Why Access Hardware?

• Ongoing training & development opportunities
• Career growth opportunities across our national network
• Paid Parental Leave
• Paid Birthday Leave
• Employee Assistance Program (EAP) for you and your family

Learn more:  www.Accesshardware.com.au

Aboriginal and Torres Strait Islander peoples are encouraged to apply. The successful candidate will be required to provide a current National Police Clearance.