Position: Customer Service Representative

Location: Camberwell, Victoria

Employment type: Full-time

Are you a friendly, dependable problem-solver who thrives on helping others? We need you at ARA, a highly reputable national company that is rapidly expanding in Australia and New Zealand!

About the role

Reporting to the Centre of Excellence Lead, this is a great opportunity for talent like yours!

This role is a strong blend of customer care, contract administration, consultative enquiries, and problem-solving. We are looking for a Customer Service Representative who can provide excellent customer service to both internal and external clients while enjoying variety in your week with rotating shifts. You will play a key role in laying a strong foundation for ARA's growth!

Duties include (but are not limited to):

Actively liaise with internal stakeholders such as Client Relationship Managers and Regional Operations Managers via phone and email for all work order requests, including tracking orders.
Provide excellent customer service, effectively handle client calls, and respond to existing and new queries.
Manage the existing contract database and issue new contract agreements.
Process purchase orders and prepare invoices, quotations, and associated administrative procedures and documents to support accounts.
Identify customer needs, clarify information, manage client enquiries, and resolve disputes.
Manage client files and associated changes, such as client contracts and requirements.
Assist the Centre of Excellence Lead and team where required.
Availability to work rotating shifts across the week, including mornings, evenings, and weekends as required.

About you

You always strive to do your best, and with a continuous improvement mindset and flexible approach, you are highly adaptable and calm even during challenging and busy times. As the successful candidate, you will ideally have:

Certificate III in Business (Customer Engagement) or currently studying towards either qualification (highly desirable).
Demonstrated experience in customer service within the cleaning industry (highly desirable).
Strong interpersonal and communication skills (both written and verbal), with effective conflict resolution and problem-solving abilities tailored to diverse stakeholders.
Tech-savvy, with proficient computer skills in the MS Office suite. Knowledge of work order management is a plus!
Exceptional organisational skills, including strong problem-solving, multitasking, and time management to efficiently prioritise and meet deadlines.
Ability to work effectively both independently and as part of a team.
Demonstrated proactive attitude, eager to take on tasks beyond core responsibilities.

What we can offer

At ARA Property Services, we believe our people are more than just employees. They are the heart of who we are. Every achievement, milestone, and moment of progress is made possible by the passion, dedication, and care our team brings to work each day. That’s why we are deeply committed to creating an environment where our people feel valued, supported, and inspired to grow. We offer more than just a job; we provide a place where you can thrive, with:

Competitive salary and tenure award
Opportunities to further develop your skills and support professional growth
A suite of benefits covering health and well-being, financial assistance, lifestyle perks, and technology discounts, including corporate gym membership and private health insurance
Novated Lease Facility
Free staff parking
Convenient access to public transport within walking distance
Opportunities to give back and engage through meaningful community events and initiatives
Employee Assistance Program (EAP) for you and your family
The chance to work within a multifaceted company offering diverse divisions and endless opportunities for learning and advancement.

ARA Property Services supports equal employment opportunity, inclusion, and diversity in the workplace. Visit our website at https://propertyservices.aragroup.com.au

We’d love to hear from you. Apply now! If you want to have a confidential chat, please call ARA People & Culture Team on 0415 887 974 or hr@arapropertyservices.com.au

About the Company

ARA Property Services is a national commercial cleaning and property maintenance company. Through our commitment to excellence and drive to be better, ARA Property Services has earned a prominent reputation and enjoyed significant growth in the commercial cleaning industry for over 20 years.

We are specialists in the cleaning and maintenance of offices, retail outlets, commercial buildings, multi-sites, and educational facilities. We are a provider of integrated property maintenance services, offering contract cleaning, maintenance services, carpet steam cleaning, professional window cleaning, graffiti removal, and emergency property-related services. Our extensive customer base, spanning the capital and most regional areas throughout Australia and New Zealand, provides us with clear insight into the unique requirements of all our customers.

ARA Property Services

Company Overview