Summary:

We are seeking a highly motivated and customer-oriented Appointment Setter/Telemarketer to join our team. You will be responsible for efficiently making outgoing calls from a database list prepared for you. You will provide exceptional customer service ensuring customer satisfaction. This role requires excellent communication skills, multitasking abilities, and a strong attention to detail. We are a very successful family business located in Belmont.

This is a casual role offering $35.66 per hour and we work from 9am-330pm each day with a lunch break

Responsibilities:

Make outbound calls to potential clients and provide necessary information to achieve an appointment for one of our business development team
Maintain accurate and detailed records of all customer interactions and transactions.
Provide exceptional customer service by actively listening, empathizing, and offering appropriate solutions.
Collaborate with team members to ensure prompt resolution of customer issues and escalations.
Stay updated on product knowledge and company policies to effectively address customer queries.
Identify opportunities to upsell or cross-sell products and services to customers.
Adhere to company guidelines, protocols, and quality standards to achieve performance targets.
Continuously improve personal and team performance through ongoing training and development initiatives.
Perform other related duties as assigned by the supervisor.

Qualifications:

Proven experience in a call centre or customer service role is preferred however some of our most successful people have been overseas students and travellers
Excellent verbal and written English communication skills
Strong problem-solving and decision-making abilities.
Ability to handle high call volumes while maintaining professionalism and composure.
Proficient in using computer systems, CRM software, and other relevant tools.
Ability to work in a fast-paced and dynamic environment.
Exceptional interpersonal skills and ability to work effectively in a team.
Strong attention to detail and accuracy in data entry

AMC COMMERCIAL CLEANING (WA) PTY LTD

Company Overview