Shape the success of online and instore retail operations – lead a team across retail, rentals, community sales, and online channels, with the opportunity to directly influence revenue growth and business performance.
This is a full time, permanent role, at our Lower Hutt store.
About the role
You’ll lead a high-performing retail team that helps customers find the right mobility and independent living solutions while driving store growth, revenue, and community presence.
This is a hands-on leadership role that combines retail management, sales coaching, business development, and customer relationship management. You’ll be responsible for delivering an exceptional customer experience, growing in-store and online sales and profitability, and building a culture where team members are confident in identifying customer needs and providing tailored solutions.
You’ll coach and develop your team of five to achieve sales targets, maximise revenue opportunities, and ensure every customer receives expert advice and support. You’ll also nurture relationships with referrers, suppliers, and community partners to increase awareness of our products and services across Wellington and Kapiti Coast .
As part of the role, you’ll undertake van-based sales appointments, helping customers find the right mobility scooter solutions while growing revenue opportunities throughout the region.
What you’ll be doing
- Lead day-to-day retail operations, delivering exceptional customer experiences and strong commercial results.
- Drive revenue growth across in-store, community-based, van sales, rental hire, and online sales channels.
- Coach, mentor, and develop team members to confidently identify customer needs, recommend solutions, and achieve sales targets.
- Monitor sales performance, customer trends, and key business metrics to identify opportunities for growth and improvement.
- Build strong relationships with health professionals, community organisations, and referral partners to generate new business opportunities.
- Work closely with the other Mobility Centre stores to enable shared success.
- Increase local awareness of Mobility Centre products and services through community engagement and networking.
- Champion parent organisation Your Way | Kia Roha’s values and commitment to the Enabling Good Lives principles.
- Manage store reporting, budgets, stock oversight, and general administration.
- Spend at least 30% of your time in the community providing mobility scooter solutions to clients, working alongside occupational therapists, building referral pathways, and generating new business opportunities.
About you
You’ll be an experienced retail leader with a track record of closing sales, developing people, and delivering exceptional customer experiences. You enjoy leading from the front, coaching others to succeed, and finding opportunities to grow revenue while making a positive difference in people’s lives.
You’ll also bring:
- Experience in retail management, multi-channel retail, or a similar management role.
- Proven success achieving sales and revenue targets and growing business performance.
- Experience coaching and developing teams to deliver strong sales results and customer outcomes.
- Strong commercial acumen, including the ability to analyse performance data and identify growth opportunities.
- Excellent relationship-building, communication, and customer service skills.
- Experience building community partnerships and referral networks that generate new business.
- A consultative approach to sales, helping customers find the right solutions for their individual needs.
- Physical capability to undertake retail tasks, including loading and unloading mobility scooters from a van.
- An understanding of, or commitment to, Te Tiriti o Waitangi, tikanga Māori, and the principles of Enabling Good Lives.
About Your Way | Kia Roha:
Mobility Centre is part of Your Way | Kia Roha an independent not-for-profit organisation working with disabled people and their whānau in their communities across Aotearoa New Zealand. We have over 40 years’ experience and the majority of our staff, all our board, and all our disability leadership group are disabled people or close family members of people with disabilities.
Moemoea | Vision
Disabled people thriving, living the lives they choose in their communities.
Kaupapa | Purpose
Enabling innovative community solutions by and with disabled people
Mātāpono | Values
- Rangatiratanga | Self-Leadership: Choice and control over decisions builds on the mana of every individual.
- Manawatoa | Courageous: Innovative, aspirational, and bold in our actions
- Whanaungatanga | Connection: Relationships matter, we work together with whānau and others.
- Kohitanga | Inclusion: Everyone is included and respected for who they are.
- Kaitiakitanga | Guardianship: Sustain and respect the mauri | life force of those we work with.
Your Way | Kia Roha is an equal opportunity employer; we strive to attract and maintain a diverse workforce across the country. As an organisation we are committed to providing a working environment that embraces and values diversity and inclusiveness and ensuring a positive culture for people to work in.
We encourage applications from people with a lived experience of disability or who are close family members of people with disability. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
Ready to lead with purpose?
Apply today and help more people thrive with the right support, equipment, and advice.
Applications for this role close on 28 July 2026
Applications will be reviewed as they are received, so please apply now.
Applicants for this position must have the legal rights to work in New Zealand and a full driver’s licence and will need to pass a Police vetting check since you will be visiting with vulnerable people.
