Work that fits life and purpose
Retail with a difference! Make a positive impact on the lives of people with mobility and disability needs by helping them find product solutions that support independent living.
Why work for Mobility Centre:
- Keep life in balance – Part time hours to work in with you.
- Be part of New Zealand’s largest mobility equipment retailer, based in our welcoming central Lower Hutt store.
- Grow with us – learn not only retail operations, but also fulfilling online sales (www.mobilitycentre.co.nz).
- Change lives – our customers are often elderly or living with disabilities. Assisting them with finding them the right equipment solution can transform their daily life, and your help provides satisfaction few jobs can offer.
About the role:
We are looking for a solution‑focused Online Mobility Consultant to support our online customers and help deliver a positive, accurate, and efficient purchasing experience. This role combines customer service, online sales support, and logistics. You’ll help customers choose the right mobility products, process and fulfil online orders, package and dispatch equipment, and ensure our online store information remains accurate and up to date.
The role includes practical, hands‑on work such as preparing orders for dispatch, handling stock, and assembling equipment where required. You will also work closely with internal teams, including Communications, to ensure product listings, pricing, and availability are current and reflect in‑store information.
You’ll be part of a supportive and values‑led team that takes pride in making a real difference in people’s lives. This is not a traditional retail role – it’s a mix of customer service, online sales, logistics, and community connection, all grounded in enabling people to live the lives they choose.
Key Responsibilities:
- Work with online customers to understand their needs to provide appropriate mobility equipment and information using a solutions‑based sales approach.
- Ensure a positive, respectful, and responsive customer experience from enquiry through to order fulfilment.
- Process online sales, payments, and orders accurately and efficiently, including packaging and dispatch.
- Maintain accurate stock levels and follow all retail and financial procedures.
- Ensure online product listings are current and reflect correct pricing, descriptions, and availability.
- Provide customers with guidance on selecting, safely using, and maintaining their equipment.
- Build relationships and identify sales opportunities within the community.
- Stay informed about mobility products, best practice, and emerging trends in the sector.
- Maintain accurate records of customer interactions and sales activity.
What you’ll bring:
- Previous experience in customer service or retail, with an understanding of solution‑based selling.
- Confidence working independently at times, while also contributing to a wider team.
- Practical capability to package orders, handle stock, and assemble equipment when required.
- Confidence using point‑of‑sale systems, online platforms, and digital tools.
- Strong empathy and communication skills, with the ability to build trust and rapport with customers.
- A proactive approach to follow‑up and customer care.
- Knowledge of the health or disability sector is an advantage, but not essential.
- Openness to learning, training, and ongoing professional development.
About Your Way | Kia Roha:
The parent organisation of Mobility Centre is Your Way | Kia Roha an independent not-for-profit organisation working with disabled people and their whānau in their communities across Aotearoa New Zealand. We have over 40 years’ experience and the majority of our staff, all our board, and all our disability leadership group are disabled people or close family members of people with disabilities.
Moemoea | Vision
Disabled people thriving, living the lives they choose in their communities.
Kaupapa | Purpose
Enabling innovative community solutions by and with disabled people
Mātāpono | Values
- Rangatiratanga | Self-Leadership: Choice and control over decisions builds on the mana of every individual.
- Manawatoa | Courageous: Innovative, aspirational, and bold in our actions
- Whanaungatanga | Connection: Relationships matter, we work together with whānau and others.
- Kohitanga | Inclusion: Everyone is included and respected for who they are.
- Kaitiakitanga | Guardianship: Sustain and respect the mauri | life force of those we work with.
Your Way | Kia Roha is an equal opportunity employer; we strive to attract and maintain a diverse workforce across the country. As an organisation we are committed to providing a working environment that embraces and values diversity and inclusiveness and ensuring a positive culture for people to work in.
We encourage applications from people with a lived experience of disability or who are close family members of people with disability. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
How to Apply:
If you are passionate about making a difference in the lives of individuals by improving mobility access and inclusivity, we encourage you to apply. Please submit your CV and a cover letter outlining your experience and why you would be an excellent fit for this role.
Applications for this role close on 29 April 2026
Applications will be reviewed as they are received, so please apply now.
Applicants for this position must have the legal rights to work in New Zealand and a full driver’s licence.
