Enquiries and Team Support
Casual
About the Role:
The Enquiries and Team Support role provides a professional, consistent first point of contact for all services through phone, text, email, and in-person reception.
Key Responsibilities:
- Reception and first point of contact – greeting people, answering phones, making appointments.
- Local administration and support
- General office support
What We’re Looking For
- Experience in an administrative or team support role, preferably in a service-based or community-focused organisation.
- Experience managing documentation and working across multiple systems.
- Confidence in providing professional front-of-house or client-facing support.
- Strong organisational and time management skills.
- High attention to detail and accuracy.
- Clear and professional communication skills.
- Ability to manage competing priorities and work independently.
- Comfortable working as part of a distributed team and sharing responsibilities.
- Confidence using digital systems and learning new technology.
- Commitment to organisational values, confidentiality, and health and safety requirements.
What’s on offer:
- Supportive and Inclusive environment, we value your opinion!
- Work from home
- Opportunities for professional development
- Employee assistance program available for staff
- Take a day of leave for your Birthday
- Staff discount app for use at a range of retailers.
If you’re ready to take on a rewarding challenge and help others thrive, we want to hear from you!
About Your Way | Kia Roha:
Your Way | Kia Roha is a nationally recognised Not-for-profit organisation supporting people in their communities from Whangarei to Invercargill. We have been providing support to people and their whanau for over 40 years.
Your Way | Kia Roha is an equal opportunity employer; we strive to attract and maintain a diverse workforce across the country. As an organisation we are committed to providing a working environment that embraces and values diversity and inclusiveness and ensuring a positive culture for people to work in.
We encourage applications from people with a lived experience of disability or who are close family members of people with disability. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment
process.
Moemoea | Vision
Disabled people thriving, living the lives they choose in their communities.
Kaupapa | Purpose
Enabling innovative community solutions by and with disabled people
Mātāpono | Values
- Rangatiratanga | Self-Leadership: Choice and control over decisions builds on the mana of every individual.
- Manawatoa | Courageous: Innovative, aspirational, and bold in our actions
- Whanaungatanga | Connection: Relationships matter, we work together with whānau and others.
- Kotahitanga | Inclusion: Everyone is included and respected for who they are.
- Kaitiakitanga | Guardianship: Sustain and respect the mauri | life force of those we work with.
To apply for a role with Your Way | Kia Roha
please click “Apply Now”
To find out more about us and what we do go to https://www.yourwaykiaroha.nz/about-us/vacancies/
Applications for this role close on Sunday 24th May 2026. Preferred candidates may be contacted before this time.
Applicants for this position must have the legal rights to work in New Zealand.
