Te tūranga | The role
We are currently seeking a Kaihāpai Pakihi | Retail Specialist. This role works closely with our Commercial & Visitor Experience teams to align our approach to revenue generation and front-of-house operations.
You will collaborate with our Kaihāpai Whakawhana Pakihi | Retail Development Lead to support our retail programme within Te Whare Toi City Gallery Wellington. This role is a front facing role working within our retail space. This role enhances the visitor experience, driving financial success that supports our core purpose through our commercial offerings.
Our Kaihāpai Pakihi | Retail Specialist has a love of retail, and they thrive on delivering unique well curated and exceptionally organised spaces. They understand our organisational objectives around revenue generation and deliver this mahi through an agile and considered approach to our strategy, our values, and our commercial and organisational objectives.
Ngā tino pūkenga me ngā wheako | The essential skills and experience for the role
- You’re inspired to push constantly for positive revenue-driven change
- Proven exceptional customer service skills
- You’ll be ruthlessly organised, constantly thinking ahead, an independent worker and a world class multitasker.
- You love to be independent, busy and delivering at pace when required.
- You’re tech savvy with the ability to use multiple platforms to deliver a diverse portfolio of experiences
- You’re committed to te ao Maori and use of te reo Māori
- You’re a team player with strong communication skills
- You’re confident delivering training, sharing knowledge and imparting passion
- You have a can-do attitude and comfortable with change
- You’re rock solid reliable with sound time management skills
- You’re passionate about art, science, history, museums, or community building – sometimes all of these and more
- You’re flexible and committed to delivering services and programmes to the people of Wellington and beyond, able to work late nights, weekends and public holidays, as rostered.
- A current First Aid Certificate and/or Duty Manager certificate is advantageous, but not essential.
Ko wai mātou | Who are we
At Wheako Pōneke Experience, our success comes from our combined expertise and strength, working together with and for Wellington to create remarkable experiences that generate vitality and strengthen the city we love. We offer incredible audience experiences across our six sites: Te Whare Toi City Gallery Wellington, Nōku Te Ao Capital E, Te Waka Huia o Ngā Taonga Tuku Iho Wellington Museum, Te Ara Whanui ki te Rangi Space Place, Cable Car Museum and Nairn Street Cottage.
We are committed to Te Tiriti o Waitangi and support tāngata whenua as kaitiaki.
Wheako Pōneke Experience Wellington embraces flexible working and offers generous leave provisions, including 5-weeks annual leave for all permanent kaimahi.
If you want to work with like-minded community builders and are passionate about art and culture, we would love to hear from you. To join our team, please submit your CV, a cover letter and complete our online application form for our consideration. For further information on the role please contact hr@experiencewellington.org.nz.
Applications close Monday, 07 September 2026. Applications will be shortlisted as they come in.
Applicants for these positions require the eligibility to work in New Zealand, having current NZ citizenship, residency or a valid work visa. For advice on obtaining a New Zealand work or residence visa visit www.immigration.govt.nz
