Field Service Coordinator

We require a Field Service Coordinator to join our Service and Warranty team in Nelson. This is a maternity leave cover role, initially for 6-12 months, with the opportunity to become permanent for the right person.

This is a role for someone who’s organised, great with people, and genuinely enjoys making a busy operation run smoothly.

At Spa World, we’re one of Australasia’s leading spa retailers and part of the global Jacuzzi Brands network. We take our after-sales service seriously, and this role sits right at the heart of it.

About the role

You’ll be the connector between our customers, technicians, warehouses, and suppliers, making sure warranty claims are processed accurately, stock is moving, and customers are kept in the loop. You’ll also take ownership of invoicing, identify ways to streamline repetitive processes, and occasionally step into project coordination when something needs driving to completion.

It’s a varied role day to day, and a team around you that values getting things right.

What you’ll be doing:

• Processing and reviewing warranty claims, including recovering costs on fraudulent claims
• Coordinating warranty stock dispatch and keeping customers updated along the way
• Managing purchase orders, sales orders, and picking slips accurately
• Supporting the scheduling team to arrange jobs for our field technicians
• Handling invoicing for both third-party and Spa World technicians weekly
• Identifying process improvements and helping to streamline how the team works
• Project managing returned products to reduce costs and keep stock moving

What we’re looking for:

• Proven experience in a customer-facing coordination or administration role
• Confidence with CRM systems and basic financial processing (purchase and sales orders)
• Strong attention to detail and a methodical approach to getting things done
• Good communication skills and the ability to manage competing priorities calmly
• Ability to work from our Nelson office

Why Spa World?

We’re a business that genuinely cares about our people and our customers. You’ll join a collaborative team, have real ownership over your work, and be part of a company with a strong reputation and continued growth across Australia and New Zealand.

If this sounds like you, please apply now through the online application form.