Ready to Be the Experience Behind Every Great Journey?
Do you thrive in a fast-paced environment where no two days are the same? Love being the person who quietly keeps everything running perfectly so customers can head off on the adventure of a lifetime?
At Travvia, the home of JUCY and Star RV, we’re looking for an Experience Lead to join our Christchurch Branch on a casual basis and help deliver unforgettable journeys for travellers from all over the world.
This is not your average operations role. It’s where customer experience, fleet readiness, and teamwork come together to create seamless, stress-free travel moments for our customers from start to finish.
The Destination: Where Operations Meet Customer Experience
As an Experience Lead, you’ll be right at the heart of the branch.
You’ll support the Branch Manager and Team Leader to ensure everything is running at its best, that vehicles are road-ready, systems are accurate, and customers receive a consistently high level of service at every touchpoint.
You’ll be trusted to take ownership, think on your feet, and step in wherever needed to keep the branch performing at its peak.
Your Journey on the Road
Create standout customer experiences
You’ll be a key point of contact for customers, helping shape their journey from first interaction through to final handover. Whether you’re answering questions, managing bookings, or resolving issues, you’ll turn everyday moments into memorable experiences.
Keep the Fleet Adventure-Ready
You’ll help ensure every vehicle is fully prepared for the road — safe, clean, compliant, and ready for adventure. Working closely with mechanics and suppliers, you’ll help coordinate servicing, maintenance, and repairs to keep our fleet moving.
Make things better everyday
You’ll contribute to branch and company projects, sharing ideas and supporting initiatives that improve efficiency, customer satisfaction, and operational performance.
Lead by Example
You’ll champion a strong safety culture and set the standard for professionalism, teamwork, and care in everything you do.
What You’ll Bring to the Trip
You’re someone who enjoys people, problem-solving, and pace. You stay calm under pressure, communicate clearly, and take pride in getting things done properly.
You don’t wait to be told — you step in, take ownership, and help the team succeed.
You’ll also bring:
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Strong customer service or hospitality experience
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Confidence handling customer conversations and resolving issues
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A practical understanding of health and safety
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Flexibility to work rostered shifts, including weekends and public holidays
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A genuine passion for creating great experiences
Why You’ll Love Rolling With Us
This is a hands-on, energetic, people-first role where your work genuinely shapes the customer experience. It’s a casual role offering flexibility and variety in a fast-paced, energetic environment.
You’ll be part of a supportive, multicultural team that works hard, has fun, and takes pride in delivering great travel moments every day.
If you’re ready to be part of something fast-moving, meaningful, and a little bit adventurous — we’d love to hear from you.
We’re reviewing applications as they come in, so don’t wait too long to apply.
