Position purpose
The purpose of this role is to support the General Manager by providing disciplined technical leadership, operational assurance, and commercial growth capability across all service and maintenance activities.
The Technical Manager is accountable not only for ensuring projects are delivered safely, on time, within scope and budget, and to defined quality standards, but also for driving new business opportunities, strengthening stakeholder relationships, and implementing the division’s growth strategy.
This role translates business priorities into executable technical and
commercial plans, proactively manages delivery and compliance risk, strengthens reporting and performance systems, and builds a high-performing team culture so that client confidence, sustainable revenue growth, and long-term asset performance outcomes remain central to everything we do.
General Manager Support and Operational Leadership
- Partner with the General Manager to implement
the division’s growth strategy, translating market opportunities into
structured technical and commercial initiatives.
- Identify, pursue, and convert new business
opportunities aligned to lifecycle asset management and façade system
performance services.
- Develop and strengthen strategic stakeholder
relationships, positioning the division as a trusted technical author ity in
the market.
- Contribute to revenue forecasting, pipeline
visibility, and strategic planning discussions.
- Support tendering, pricing strategy, and
technical solution development to secure new work.
2. Market Positioning and Client Expansion
- Lead technical engagement with clients to
identify asset lifecycle risks, upgrade opportunities, and long-term
intervention strategies.
- Proactively identify upsell and cross-sell
opportunities within existing client portfolios.
- Establish long-term service frameworks and
performance-based maintenance approaches that drive recurring revenue.
- Represent the division in client forums,
technical reviews, and strategic planning discussions.
3. Technical Governance and Delivery Assurance
- Ensure all programmes are executed safely,
compliantly, and within agreed commercial parameters.
- Maintain structured oversight of scope, risk,
sequencing, and procurement readiness.
- Strengthen quality assurance frameworks and
defect prevention disciplines.
- Ensure documentation, audit readiness,
and lifecycle traceability support long-term system integrity.
4. Commercial Performance and Financial Discipline
- Monitor divisional performance against budget,
margin expectations, and revenue targets.
- Identify cost drivers and implement strategies
to improve productivity and profitability.
- Support structured pricing models that reflect
lifecycle value rather than reactive maintenance.
- Ensure variation management and scope controls
protect commercial outcomes.
5. Risk Leadership and Systems Maturity
- Identify operational, compliance, and
commercial risks early, implementing structured mitigation strategies.
- Lead root-cause analysis on systemic issues
impacting performance or profitability.
- Strengthen reporting frameworks to provide
clear performance visibility to the General Manager.
- Drive continuous improvement initiatives that
increase efficiency and scalability.
6. People Leadership and Capability Uplift
- Build a technically strong, commercially aware
team capable of supporting growth objectives.
- Develop leadership capability within direct
reports to enable scalable service delivery.
- Foster accountability, performance ownership,
and client-centric thinking across the team.
- Align team KPIs with growth, quality, and
safety expectations.
