Support Technician

Summary:

We are seeking a dedicated Support Technician to join our IT team in Parnell, Auckland. This permanent, full-time role is essential for ensuring the smooth operation of our IT systems and providing exceptional support to our users. The ideal candidate will play a crucial role in maintaining our technological infrastructure and enhancing user experience, contributing to the overall efficiency of our organisation.

Responsibilities:

• Provide first-line support to users, addressing technical issues and queries promptly and effectively.
• Diagnose and resolve hardware and software problems, ensuring minimal disruption to operations.
• Install, configure, and maintain IT equipment, including computers, printers, and networking devices.
• Assist in the implementation of IT projects and upgrades, ensuring adherence to timelines and quality standards.
• Document support processes and maintain accurate records of user interactions and resolutions.
• Collaborate with other IT team members to improve service delivery and user satisfaction.
• Stay updated with the latest technology trends and best practices to enhance support services.

Qualifications:

• Associate degree in Information Technology, Computer Science, or a related field.
• Proven experience in a technical support role or similar position.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent problem-solving skills and the ability to work under pressure.
• Effective communication skills, both verbal and written, with a focus on customer service.
• Familiarity with ITIL practices and service management principles is an advantage.