Service Operations Manager

Summary:

The Service Operations Manager will play a pivotal role in overseeing the delivery of IT services within our organisation. Based in Hamilton, Waikato, this position is essential for ensuring operational excellence and customer satisfaction. The successful candidate will lead a team dedicated to optimising service performance and implementing best practices, contributing significantly to our strategic objectives in the IT sector.

Responsibilities:

• Manage and oversee daily operations of the IT service delivery team.
• Develop and implement service management processes to enhance service quality.
• Monitor service performance metrics and prepare reports for senior management.
• Collaborate with cross-functional teams to ensure seamless service integration.
• Identify areas for improvement and lead initiatives to enhance operational efficiency.
• Ensure compliance with industry standards and organisational policies.
• Provide leadership and mentorship to team members, fostering a culture of continuous improvement.

Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• A minimum of 5 years’ experience in IT service management or operations.
• Proven experience in a managerial role within the IT industry.
• Strong understanding of ITIL framework and service management best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyse complex data and make informed decisions.
• Proficiency in service management tools and software.